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I have a call-pilot CallPilot Manager version 04.04.04.03 system. The customer had deleted a message and wants it restored. Call-pilot gets backed up weekly to a tape plus the files get sent to an external server where it is backed up. I followed the normal procedure below to restore (1)...

This is an older CS1000E, it was installed in 2005. This is a dual core system and one of the core's died today(no power). I suspect a bad power supply. We are running on the redundant side and that has been running as long as core 0 had been running. Can a power supply be ordered for an...

I read quite a few of the posts and I was not able to find the answer I was looking for and many of the posts were really old. Here is my question. I have a customer that has call-pilot versions 04.04.04.03 and they want to restore one persons mailbox going back 2 weeks from the archived...

We are running a CallPilot Manager version 04.04.04.03 and when browsing to call-pilot via the web the the OM is set to collect data for (8) days. It was requested of me to run a report on the voice channels to determine usage. Since this system is set to save this type of data does anyone know...

It appears that I posted this thread in the PBX area and not the Sympoisum area and that could be why I did not get a response? Our former Symposium express server had crashed and we replaced it. The issue is our GRTD stats keep resetting. I do see in the log that the server clock keeps...

We have an older Symposium express(installed in 2005) that recently failed and was replaced. The problem is that the GRTD reports keep resetting during the day and after looking at the alarm logs I see the "Time server" keeps getting reset. That log file also does not archieve and gets...

We have symposium express running GRTD. All is working well except that all of the queues stats that are programmed, callswaiting ect billboard is reseting to 0 prior to the 24 hour schedule. There does not appear to be any rhyme or reason for these resets. It would work cumulative for 4 hours...

I have a CS1000M release 4.5.88 and I would like to know how to find what TN is assigned to a specific CLID table? Thanks

All, I have a stand-alone signaling server off a CS1000 release 4.5.88 that I needed to replace last night. I built it from scratch and loaded all 100 PEP's via element manager on that S.S. One of the patches did not get activated and it is a critical patch related to remote message waiting...

All, I am using a Symposium express with GRTD. There are several users that use the same login name and password. They appear to be locked out of their account due to (3) illegal login attempts. Is there a way to enable their logins? I changed their password yesterday..

I have a release 5.0 site that I posted in the past about. I have an MGC card that had the incorrect IP address within that card and I changed it to match the correct IP of the loop and shelf. I attempted to bring that MGC up this afternoon and after a long delay the display showed the correct...

Hello all, I have a release 5.0 site with I believe a NTDU14 cabinet. There was a spare cabinet located at this 1000E site and they were using the AUX port on the back of the cabinet to feed power to a power fail transfer unit. Keep in mind there were no cards plugged into any of the slots...

Hello all, I have been reading the MGC trends and have not seen anything specific to my issue. I have a release 5.0 site and for whatever reason the ELAN and TLAN network cables were removed from this MGC. The shelf is powered up because we are using the AUX connection on the back to power up...

I did do a search of bug9080 and noticed that a patch resolved the issue. I have a release 4.5.88, 1000E that is constantly kicking out a BUG9080 and of course everything is in hex. I never noticed this issue in the past and not sure why this all of a sudden this error had showed up? All...

Has anyone seen on a forwarded 1-8xx call with a cause code ISDN error 127? The customer has a CS1000E and CS1000M's release 4.5.88. The "E" is an older release "E" that does not have the capability to have it's own PRI's so a 1000T PRI PBX was installed between the LEC and the "E" and some...

Hello, Several years ago we went from the CS1000M, release 4.5.88 to an upgraded CS1000E, release 5.0 system. There is an existing interalia DMU-2RAB unit that had one an announcement programmed for one queue. After the upgrade there was another announcement created for another queue and...

I was looking through the posts and found a similar question in 2006. I also have (2) 1000T's. We have a CS1000E with an older release of 4.5.88. The one Core or CPU 0 and 1 are within about 6 miles of one another. There is a primary and alternate NRS each located on each Core. Here is my...

Hello all, I have a question regarding IP I1120E and I1140E sets. We are using 4.5.88 software release with a bunch of CS1000M's. We are mainly a TDM location with very few IP sets. We setup a location off one of the CS1000M locations with a baystack POE 4550 connected via fiber to our main...

Hello All, I am having an issue bringing up an MSDL circuit within a CS1000M loop 8. This is in the expansion cabinet. I am getting the below error message: MSDL 16: MAN DSBL .enl msdl 16 fdl MSDL028 MSDL0028 Cannot enable the card because it is not present in the system. If the card in...

I am getting a bug 4046 off a CS1000 release 5.0. I am not able to find any information on this. Only what the bug code means: BUG4046 Invalid Facility I.E. information received. Severity: Minor I updated the loadware and CP-PM PEP's and that didn't help. Any ideas..