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Can you program the real time displays in CCM6 so they will begin flashing or make an audible alert when the calls waiting in queue reaches a certain threshold? I know you can make it change color but an audible alert of flashing screen would be more of an attention getter. We have a large...

I have two hotels that want to centralize their attendant service at one location but have some questions. Both sites have CAS capability although one is newer software. My questions are; Can you still do automatic wake ups for both sites across the link? Can you set DND's at the remote site...

I am running a cable for a TTY device and need the pinouts for the connectors on each end. I will be using a 9 pin male connector on the switch side plugging into a quad paddleboard and a 9 pin female connector on the opposite end plugging into a serial port on a PC with Hyperterminal. I have...

Anyone have any experience with the elan going up and down on an HMS400 after a broadcast voicemail?

We have an Option 81C in a very large hospitality environment that is not clearing wake up calls from the database as the calls are completed to the rooms. We have 300-500 wakeup calls per day and everything was working fine until a month or so ago. I cleared all of them from memory a couple...

I activated multiple call wake up in a large hotel so guests can enter their own wake up calls for several different times. I assigned it a FFC of #69. Can anyone think of a way to front end this process with some type of recording or script that instructs them on how to set the wake up calls...

We are currently maintaining a system that still utilizes five of the old blue cabinets (QCA74) and all of them use the QSY22 power supplies for message waiting. We are starting to have problems with some of these and we only have one spare. Does anyone know how to repair these or someone who...

I have a Call Pilot 1.07 that does not send calls to the revert DN when the caller presses 0 while listening to the greeting. After a few seconds the call times out and they get a recording that this service is not available. I also get the following event codes which I was not able to look up...

I have four PRI's that are all in the same route (same ACOD) and I need to make test calls over some of the individual channels on each T1. Isn't there a command you can use from a maintenance phone to access a specific channel? Thanks

We are converting our T1s to PRIs and will be using the NT5D12 DDP for the PRIs with the NTBK51AA D-Channel Daughterboards. The system we are installing it on is an 81C Succession 5.0 Product bulletins say the cards have to be an AH vintage and although these have AH vintage stickers on the...

Never thought I would be asking what I thought was such a simple question but does anyone know how to program an analog phone (2500 set) to not ring? Have more than 100 installed in areas where we want them to be able to dial internal calls only. Do NOT want them to ring or receive calls.

Is there a way to get good detailed reports on 2250 consoles similar to ACD reports? We are considering changing them to M2616 phones and putting them in an ACD group but we lose some functionality this way. We have Telephony Manager 3.0 but the console reporting is more about the group as...

We just installed a Shoretel system to front end an Option 81C (Succession 5.0). Calls come into the Shoretel, go across a PRI with QSIG trunks to the Nortel, and to each Nortel station. The calls complete with no problem and when I monitor the D-Channel messages I see the inbound caller...