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We use Direct Routing (CUCM with MS Teams). Being able to assign a phone number directly on the Teams Admin Center web page has never worked for us in the past. The Assigned Phone Number field was always grayed out (but we COULD assign a Voice Routing Policy with no issues). BUT...Several...

Hi, I believe this can be done with the from-internal statement and specifying what extensions I'm interested in...but here's what I want to do... If a certain group of extensions (maybe I note them individually in one line or create multiple entries, one for each different ext?) calls outside...

Stupid question. We're on CM 3.1.4 at the moment (S8710). I noticed we have the option to administer SIP trunks, BUT we don't have any capacity (no licenses) to use SIP trunks at the moment. Is it as simple as getting an order in with Avaya to enable some SIP trunks for us? If so, any idea about...

Hi, I've got an Avaya Communication Manager R3 PBX successfully making calls TO the Asterisk (Trixbox/FreePBX install) but I can't seem to get the settings right to have a SIP softphone registered to the Asterisk call the Avaya system. Everything is great if the Avaya calls the Asterisk, but...

Our usual asterisk guy is out sick. I'm trying to decipher exactly what these entries below mean. I understand some of it because it's obvious, but other parts I'm not so sure. If you can, would you please break this down for me and tell me what each entry is doing? I edited the real phone...

Is there a built-in web interface that can be enabled for Asterisk? I'm sort of filling in for someone that's out sick and I don't know as much about the Asterisk...so if there's a web interface/gui I can enable that would make life much easier on me than using the command line. Any input is...

I see no mention of what operating system is used for Cisco Call Manager release 7 / latest version. Is it Linux now or still Windows or both available?

We’re currently at CM release 3.1.4 on our main S8710 servers. I’m wondering what the drop-dead date is on when Avaya will not allow any more sales of R3 or at what point a newer release won’t work with our existing configuration. For example, let’s say we want to add a new location that will...

We have the following situation. A caller calls into the remote access DID and dials one of the codes listed on the remote access page. Since the remote access setting for Auth Codes is set to Yes, the caller must also enter his authorization code. Once the auth code has been dialed, the call...

I tried to update the firmware on a TN2302 AP (HW version 20) to the latest firmware release (120) and now the card is in alarm and not working. Have you ever had this happen and if so, were you able to correct it or did you have to replace the card?

Before I spend time researching this myself I thought I'd first ask to see if someone else has already done it. :) You know how you can (in a Definity/Communication Manager) use ARS Digit Conversion to alter what someone dials?...change the number into a totally different number. Can this be...

Let's say you've got an OC3 circuit that goes into your WAN cloud and that single circuit feeds several sites - those sites are part of your phone system. Now, let's say on the OC3 at the main site you have a total of 1MB of Gold CAR...meaning Verizon will guarantee that 1MB of the traffic we...

Hi, Are the Cisco compact flash cards used in routers like the 2811 and 6500 series just simple industry standard compact flash cards? For example, like this...

On a distributed system - S8710 with several remote gateways - is there an easy way to allow music on hold at one or more of the remote gateways so that the music is there but only at that remote site and not heard by the users in the other locations? I have one site working so far (a remote...

Vendor said TN2214B digital cards will work in G650 on CM 3.1.4. I put a card in to test (this is a new install and I'm onsite) and the TN2214 was not recognized by the CM. It just shows as a blank slot with no card at all. Same for TN791 analog card. Remember, these cards were for the old...

Ok folks, help me out here. It seems the $219,000 software upgrade only (ok, well adding a SES server too but that's only about $5k) is quite a shock to management. I keep hearing the "see we should've gone with Cisco" thing a lot these days. Not sure how to respond to managers that get shocked...