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For all 4 digit extension that come in on our local PRI, if it's not defined in Avaya, I would like to automatically route the call to a SIP trunk connected to Cisco UCM. Can this be done without setting up a route for each number?

As part of the Phone Button Template I would like to include a speed dial to a toll free number. So every time I build a new phone and assign it the standard template it will automatically have the speed dial already configured to dial the toll free number. What is the best way to accomplish...

Does anyone know of a way for IP phones such as 4621 and 9650's to show the actual phone number instead of just the extension? He have several prefixes and would make it much easier for user if they could see their actual DID number instead of just the extension.

We are currently using ASA (telnet) to administer the PBX. I would like to start using SSH. Is ASG Guard the only way to do this?

I have a group a agents who maintly take inbound DID calls, not queue calls. When they receive the second inbound DID call it goes straight to voicemail instead of ringing their second line. Anyone know how to fix this? Thanks!

I would like the phone to show the Agent Login ID 6540 instead of the physical phone extension 2861 when the agent is logged in. Anyway to do this? Thanks!

I have a 9650 IP phone with several bridged appearances. The problem I have is when the user is on the phone and a call comes in on a bridged appearance he can’t put the call on hold without answering the bridged appearance call. The “Hold” button goes away and the only option is “Answer...

I have setup an auto attendant and the prompts seem to be working correctly but the announcements will not play even though they are recorded. I think my problem is one of two issues outlined in the following thread: http://www.tek-tips.com/viewthread.cfm?qid=1672594 According to tlpeter...

It is grayed out and I can't find a way to change it. Thanks! I'm on R7.0.27

I'm new to IP Office and just received the IP500 V2. I installed the SD card and combo card and powered it up. I have 6 9508 phones but none of the phones are getting power. Anything I need to do software wise to get these up and running? Just want to make sure it's not DOA. Thanks!

I'm new to IP Office but I'm about to purchase an IP Office package that is running IP Office Quick version R7. The sales person said I could upgrade to R8 for free by downloading the software from Avaya. Everything I have read tells me R8 is not a free upgrade. My question is, is it free? I...

When you make a call with an IP phone, does the phone make a direct connection to the MedPro or does the audio go the the CLAN first and then to the MedPro. Thanks!

Does anyone know if it is possible to turn off the beeping noise when you are scrolling through the phone options? I have had sevaral users ask. Thanks!

I have a sales group that receives inbound and also makes outbound calls. Currenlty ACD calls are routed EAD-LOA. Is there a way to keep the time spent on outbound calls from counting as work time? Thanks!

I have a phone with bridged appearances off another that is set to abbreviated ring. When the other phone rings and you pick up the phone it automatically selects the bridged appearance and answers. How do I set it up so you have to manually select the appearance to answer the other phone?

We had about (60) 4621 IP phones reboot themselves the other night and we can’t find a cause. The were no power issues, the only thing that changed on our network within the past 2 weeks were new DHCP servers. Is it possible that when the IP leases expired it tried to connect to the old DHCP...

Where can I find this setting in Modular messaging? Thanks!

I'm trying to use Audix Record but a few seconds into the recording it stops and says "Please make an entry soon or you will be disconnected, recording stopped..." How to I keep it from timing out? Thansk!

I have about 100 IP phones running H.323. All get their IP addresses and CLAN registration info from the DHCP server. I have noticed when I do a list register that some IP phones are registered to Clans that are not in the DHCP scope. DHCP settings...

Anyone used a SIP Polyocm on Avaya yet? If so is there anything special you need to do to get them setup? I can't seem to get them to register.