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  • Users: jae113
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  1. jae113

    Mailbox stuck. Says it's open can't delete or access

    Hello Again All, I have a user that dialed into his mailbox and did something horribly wrong. The mailbox is now stuck in with the temporary absence greeting on, blocking all incoming messages, and the mailbox cannot be access or deleted. I get an error from CP saying that the mailbox is in...
  2. jae113

    Call Pilot Apps Builder

    Whacky question but I haven't been in the system for months and I'm experiencing a brain hiccup! When I dial into Voice Item Maintenance, isn't there a way to hear what mailbox each key choice goes to? I don't want to have to keep opening menus in apps builder, and I could have sworn there was...
  3. jae113

    ACD caller ID issue and possible HUNT prob?

    This is related to two other threads I had posted: thread798-1548447 & thread798-1546958. Here is my issue now. I have a Help Desk, 4444, it hunts all over the place. For the first tier, it rings on about 5 phones. If no one answers, it hunts to 4448, which rings on those 5 phones, plus...
  4. jae113

    CPND on an ACD

    I have an ACD that forwards to our Help Desk (thanks GHTRout & everyone) Is there a way to have caller ID to the Help Desk? For now it only gives whatever line it came in on, and the CFW. I would like it to say that it is from the other school if possible.
  5. jae113

    MARP disables at night?

    Hello, I have a customer phone where it seems like the MARP on their second, "rollover", line un-MARPS (?) at night. Caller get a busy signal if he is on 7177 instead of it hunting or rolling to 6177. I took a look yesterday in TM and there was no MARP on 6177. I enabled it and the...
  6. jae113

    ACD's and (possibly) Hunt groups

    Hello, I believe what I want to do is set up an ACD, but I don't know where to begin. I've been reading the forums, so I have a general idea of why and even some how, but What IS an ACD exactly? Let me explain what I'm trying to do, and please let me know if ACD is the way to go, and what an...
  7. jae113

    2616 no dial tone on handset, works on speaker

    Hello, I had a user come tell me that their phone wasn't working. Since the phone is a 2008, I decided to replace it with a 2616. Recreate new programming so that the phone is a 2616 in the PBX and all is well. On the new phone, it works a few times, I make test calls etc, but then the...
  8. jae113

    Call Pilot Manager - globally change user fields

    Hello, I would like to change a field for about 80 users in Call Pilot Manager 05.00.41.39. Specifically, I want to change the Department field which is under General User properties. Instead of going into each user and clicking through, I was wondering if there is a way to select those...

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