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Hello, We are integrating Nice with our CRM. We want to send to the CRM the record start, record end and duration data, which appears in Nice_Perform. With the function GetOpenCall and accessing the XRecording structure we can take these data as long as the call is still active. The problem is...

Hello, Every time there is a network problem, the agents are disconnected from both the softphone and the CCAD. When it's solved, agents can re-log onto the sotfphone without problems but can not log onto the CCAD because it tells them the agent is already logged. The only solution is to reset...

Hello, Can anyone explain me how we can have abandoned e-mails in the CCMA? I have run a historical report and saw that I have 95 abandond emails in a day. Can anyone explain me what does it means? Thanks a lot

Hi, I want to configure a QSIG to transfer calls from my BCM50 rls 3.0 to a Ericsson MD110. Calls come directly to my BCM, and if an agent dial a 5-digit number, the call is transferred to an extension of the MD110. No calls are transferred in the opposite direction. Do I need to do some...

Hi, I want to create a program in Java and invoke it from power builder. How can I do it? Is it possible to create dlls in java? Thanks

Hi, Randomly we have problems with the Agent Desktop. Agents received calls but the button to accept the call was not colored or able to be selected. In fact all the buttons were unable to select. When the call went unanswered they logged off the system, as it should. This happens time to...

The same email is queued and sent at the same time at two CCAD agents. At the CCMM server no logs related to this issue is registered. This only happens to one of the skillsets / email accounts configured at the CCMM server. Any other sk and email account is working right without any problem...

I'm getting very often an error message when using CCAD: "Unable to connect to the CCMM server". I've been looking into the CCMM logs, event viewer and cannot detect a possible origin. Has anybody of you experienced this issue?. I tend to think it might be a network issue but at the CCMM logs...

Hi, I'm programming an application to integrate with the Nortel CCT for my CC6. What I want is to launch an application when it registers that a terminal has received a call. The problem is that is always saying that my Terminals are OutOfService. I connect correctly to the CCT, see the...

Hi! I have a BCM50 rls 3.0 whit a DTM(E1). We want to connect our BCM to an Ericsson MD110 via qsig, but we don`t have any idea about the configuration. Can someone help us in the parameters that we need configure? Is it a very complex task? Thanks a lot! Regards

I am trying to connect a 1230 IP phone to a BCM 50 system but am missing something. I have manually configured the phone with a static IP address and set the S1 to the BCM 50 system using port 7000. I left the prov as 0.0.0.0. The phone boots up and says it is trying to connect to the server but...

Hi, I'm looking to use the call log on my 1140E phone. I set the space per log and the # of sets with logs appears. When I try to set the call log options in the "Capabilities and Preferences" of the active dn,I choose to register all the calls, but but when I enter the number of calls to...

Hi, I'm using Auto-attendant mode. Before the call is tranferred to the skill queue, it plays the following message: "One moment, please". Is there a way to record a msg instead of "one moment please " or to remove it? Thank you very much

Hi, I'm pretty new on bcms. I'm installing a bcm50 and I want to configure a split schedule on the service mode(like 9:00-14:00 and 17:00-19:00), but seems that I can only set the start times for the day and night. I would also like to know how to add the holidays, I've added in the...

Hi, I'm pretty new on bcms. I'm installing a bcm50 and I want to configure a split schedule on the service mode(like 9:00-14:00 and 17:00-19:00), but seems that I can only set the start times for the day and night. I would also like to know how to add the holidays, I've added in the...