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  1. waldrondigital

    g.711 vs g.729 over MPLS and SSA Call Quality Alerts

    I don't get it. When I switch out out IPO (5.0(26)) SCN codec to g.711 over our MPLS QoS controlled Paetec circuit I get SSA alerts about packet loss. When I switch this to g.729 this never happens... ever. The calls sound fine with the fatty g.711 codec, nobody complains, so my question is...
  2. waldrondigital

    Strange Analog Noise on Call Pickup with Verizion FIOS Analog

    Dealing with a strange issue. Client has Verizon FIOS service with analog handoff to a analog trunk card in an IP500. When picking up the call on the second ring, there is a 1-2 second buzzing/flutter sound which can only be heard on the IP office side (from internal extensions), outside...
  3. waldrondigital

    #xxxx Direct to Voicemail Transfer over SCN

    When we transfer a call direct to voicemail to an SCN extension at another site, the caller receives a voicemail collect action ("Welcome to IP Office, For help dial *8, etc.") versus actually getting a direct to voicemail transfer where they can leave a message. It works as expected in the...
  4. waldrondigital

    Voicemail Pro Not Operational (and you are running MS DNS)

    Got a call from one of my offices today. After running VM Pro on their Windows domain controller fine for 6 months, VM Pro decided to stop communicating with the IPO. It looked like everything was fine, but obviously there was no communication between the IPO and VMPRO. This is because MS DNS...
  5. waldrondigital

    License question regarding "Voice Networking Channels"

    I have an IP500 with 5.0(18) and Voicemail Pro. It has a VCM32 with no extra licenses. I have 3 Avaya IP phones connecting over a VPN, no SCN. I get tons of alerts: "Attempt to use a feature for which no license is installed. License Type: IP500 Voice Networking Channels" They seem to...
  6. waldrondigital

    Force Trunk Out of Service

    Is there a way to put an IP office trunk (in my case a SIP trunk) out of service via a short code or button programming versus the manager? I'm assuming it's a "NO", but it can't hurt to ask! Thanks, as always. Waldron
  7. waldrondigital

    SIP Trunking Screenshots

    Here's a collection of SIP trunk config screenshots. The caps below utilize the IPOfficeAssistant website's Bypass Dial 9 ARS dialing, which I incorporate into all my installations... http://www.ipofficeassistance.com/HOWTO_BypassDial9.html SIP Line Config...
  8. waldrondigital

    Beware of Bad VCM32 Batch

    On 4 separate IP500 systems I've deployed in the last 6 months, purchased new, 2 of 4 VCM32 cards had issues. One was purchased in May-June of this year, another in March. That's 50% in my particluar deployment! The issue that I had at both clients is the VCM32 not being able to allocate...
  9. waldrondigital

    IPO500 LAN2 on Public IP for Remote IP Phones-beating the dead horse

    Question: Can I put the IP 500 on a public IP (i.e. LAN2, with a 0.0.0.0 route to it) and expect remote phones to work through their respective NAT routers on the other side? or Could I put the IP500 on a public IP and put the remote phone on the DMZ (with some QoS rules) of whatever router...
  10. waldrondigital

    SCN Single Call at a Time, MPLS VPN problem?

    Recently we moved from an IPSec Internet VPN to a Paetec-managed MPLS between our two offices and two separate IP500s. Since the change only one call is allowed between the two offices. Once someone has initiated a call on either side, any calls made while the first is one the line get a...
  11. waldrondigital

    Out of Service Route through SCN?

    Let's say I have a site with a PRI and it's down. Is there a way to make outgoing calls with an Out of Service route via ARS through sister site via SCN? If so, how is this accomplished?
  12. waldrondigital

    Leave Mail Action on STILL QUEUED action hangs up

    Working with a IP 500 on 4.2(14). Have a Queued HG (with announcements) ringing 3 phones for 10 secs each, then overflowing to do the same 3 phones 4 more times. Voicemail timer is on 120secs. Everything works as expected except no matter how or where I try to get a LEAVE MAIL to work in the...
  13. waldrondigital

    SCN Dial Plan Conflict

    I think this is probably a dumb/novice question but here it goes: Just setup an SCN between our two offices today, works great, no issues. However I get the following Configuration Alert for both sites: "There is a conflict with Small Community network dial plan numbers received from x.x.x.x."...
  14. waldrondigital

    Overflow Hunt Group Madness!?!? DOH

    Is it me or does the Overflow HG timeout simply not work in CCW mode? Here's what I want to achieve: 1. HG: Ring Ext 11 for 5 seconds 2. BackupHG: Ring Ext 11, 22 for 25 seconds 3. Call rolls to VM in 30 secs. For the record: 1. Collective Call Waiting Groups 2. Overflow mode Group 3. 4.2...
  15. waldrondigital

    Sound clipping on IPO SOE Embedded Voicemail (PCMCIA Card)

    Running the latest version of IPO on an older SOE platform (no DS ports, 401 I think), upgraded it from 3.x to the latest before I purchased a grey market embedded 64 MB VM card from eBay. This system is my home system which feeds one 46xx SW IP phone and a single analog cordless phone (real...

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