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MiContact Center (CCM) 8.0.0.1 has an Ignite webclient which is currently in TechPreview status and it looks very promising (kudos!!!) Everything is working more or less fine except from the dashboard. Adding a widget is not a problem, editing it is. As soon as i 'Edit' the widget, change a...

A customer has a SX2000 with a broken PRI. I have no idea what SW they are running. Is this easy to swap with a new one? I have no idea how this is programmed (on the CPU or partially on the PRI itself?) thanks in advance The problem with TCPIP jokes is that when I tell them, all I want is an...

Hi, currently i'm installing a UCA application with the Console licenses. The customer is answering calls for companies and manage their agenda's Now i want to configure NameTag Hunt groups for incoming calls so that the know with which company name they should answer the call. So far i didn't...

Hi, Here is the situation. On a customer site we have an IP office 416 running v6. They have a analog handset (100) which answers all incoming calls. (i know :) There is this fire security dialer (550) that dials 100 if any alarm has been generated and plays a message. They want a...

Is there a way to block specifical external call forwarding numbers The 'call forwarding external' option in the COS will block all numbers. follow me on twitter: http://twitter.com/domingodolores

Platform: 3300MXe SW version: 8.0.7.16_2 5330/5340 Main Load Version: 01.04.02.10 We always tell the customer that the 'Blue button' a replacement is for the 'Application-softkey'. Because this always works. Now on one site the customer finds out the 'Blue button' brings you directly into the...

Hi, Running a IP412v6 with a DeltaServer to log the SMDR records over IP from the IP412. It saves the record from one day into a single .csv-file. Now we run SMDR reports for 60 days and this cost me so much time to copy/paste those 60 .csv-files. Is it possible to save a longer period into...

Avaya IP412 Software: 4.2 I added an ARS rule to insert '1649' on every outgoing call: shortcode: ?N dial 1649N 0 It just does not seem to work. Should i add it to the trunks or the users? follow me on twitter: http://twitter.com/domingodolores

Hi, I am new at the ip office business and came across some problems while installing a IP412. My IP 412 is running 4.2 and my Digital expansion module 6.2. My analog module (1x 16 ports and 1x 8ports) are running 4.1. When a analog phone is connected i have dial tone. When i make a call to...

Hi, On one of our customers site we installed a Mitel 3300 Mxe which is connected to a Avaya/INDeX by DPNSS. What features are available across the DPNSS? For example they want BLF indication on their 5550IP console for the old index phones. Is this possible at all? thanks Imagination is...

Hi, We have 7 controllers in a cluster with 2 main-controllers. All sub-controllers are resilient on their main controller. This is working fine if a sub-controller is unplugged from the network, the phones are resilient on the main-controller. And after the sub-controller is plugged in again...

Hi, Currrently playing around with MCD 4.0 and specially with the Personal Ring Group because it can twin your mobile number in combination with the External Hotdesk function. The funny thing is when i am answering a call on my cellphone i get a dialtone and not the call directly. To get the...

Recently I installed a 3300 MXe on site and the following happend. I configured different ACD paths with Agenst Skill Groups. The customer wanted a work-timer (in other systems known as 'Wrap-up' timer). So after i set the work timer in the COS the agents see ,when the handled a call, for a sec...

Hi, Does anyone know how to prevent the ESM from Timing out your session? In the help file of the 3300ICP they refer to a document on eDocs but the reference number doesn't exist. It must be a script running in the back refreshing your cookie from time to time. Any ideas?

Hi, Currently i'm working on a multisite project with CCM. To configure the CCC on the agents PC's and for realtime monitoring etc. i need to create employees in YourSite because if you program a agent in the 3300 or in YourSite it doesn't create a employee record. I noticed the option to...

I have problems with a customer of ours. They have a building with several companies and virtual offices. The reception has to answer most of the calls, now they want to know for what company the incoming call is. Now of course you can create a Name-tag huntgroup. But on the 5550 it only...