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Overflow Question
I am wondering if any knows what triggers calls to go from one application to an overflow application. I am sure there are multiple things that this can be... In my case I have one application that calls queue into first, then another application "overflow" that calls make there way into. The...- suptosh
- Thread
- Replies: 10
- Forum: Nortel: Symposium call center solutions
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Route affecting hold times in reports
I am using Symposium call center 5.0 and currently my script jumps from the regular skill set to an overflow. My question is that when I run my abandon report the longest wait time is always no more than 2min or 120 seconds. After look at the script there is several wait 120 commands then it...- suptosh
- Thread
- Replies: 7
- Forum: Nortel: Symposium call center solutions
