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  • Users: mitelmitel
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  1. mitelmitel

    AMC Reliability

    It has been down since early this morning, anyone else having these problems?
  2. mitelmitel

    PRU Analog

    I cannot get Personal Ring Group [primary multiline set] to accept an analog set as a member from a different 3300 on the cluster. Is this not supported? [MCD4.0]
  3. mitelmitel

    EMOH

    I have got a system that the customer has updated the embedded system MOH many years ago. They lost a copy of it. I need to extract it from the MXe befire they can change it to something different <so that they can roll it back if needed>. I have searched through the directory via FTP and have...
  4. mitelmitel

    Changes to Resiliency

    I have a customer abroad that needs an update. They have a user gateway and 2 x mxe2 trunk gateways. The admin has told me that she has 60 ip phones and 50 ACD agents with NO ACD HOTDESKING. They are on MCD 4.0 and need to go to 4.2, but they want resiliency so have bought another MXe server...
  5. mitelmitel

    Changing IP on MXE Server

    Hello, I have a customer who wants the default gateway changed on their MXe server. Is this done on the APC card in server manager [in web browser] or through putty? Also is this just a simple change where the default gateway IP is changed, or does the MXe server have to be defaulted? Many...
  6. mitelmitel

    CPN Substitution - Logs?

    We are usuing CPN Substitution along with the DID ranges for outgoing CLI presentation which is working great with our main supplier. I have just got a new suppliers services installed on ISDN30 however this is not working. Everything is setup exactly the same way. The network supplier wants...
  7. mitelmitel

    Multiple MOH playback?

    I have a 3300 MXell queuing/trunk gateway and also an MXe Server agent gateway. I have been asked if I can play different MOH files for different departments. Is this possible? Thanks.
  8. mitelmitel

    Siemens Realitis

    Hi, I have a realitis ISDX system is available. Hardware and existing software only. What would I need to get it working - Licensing wise? Would I need to purchase licenses from Siemens? What is the pricing - links? Thanks
  9. mitelmitel

    ISDN30 Signalling Protocol

    Hi guys, A customer wants to purchase an ISDN30 link, which protocol is best for the Mitel 3300 MXeII? ETSI?
  10. mitelmitel

    Migrating to Windows DHCP Server

    I am using Mitel for our DHCP services. I have 5 Voice VLANS. We have HP swicthes that have IP Helpers pointing the phones to the correct VLAN/DHCP server. I need to migrate the voice DHCP services from Mitel to our Windows DHCP server, whats the best practice? and can I use the same options...
  11. mitelmitel

    Resiliency Basic Setup

    Hi, can you just assure me this is all I need to get a basic resiliency situation setup on MCD 4.0 on a cluster of 5 3300's [1 x remote 3300, 1 x user gateway, 3 x trunk gateways] with Ent & Ops Manager. All linked by IP Trunking. I want some hotdesk, and acd hotdesk users on my User Gateway to...
  12. mitelmitel

    Stopping Users Setting Up Keys?

    I have over 500 ACD agents. Msot of which are not allowed to use the 'make busy' feature. Only Supervisors do this through CCM. Some agents have been programming their own 'Make Busy' key through the superkey. I need this to stop. Is there anyway I can stop agents programming their own keys?
  13. mitelmitel

    Ops Dir Sync Failed

    Im trying to stop the sync failing on Ops. An admin has changed a DN number of an analog device on one of the 5 nodes and since sync we get a failed dir sync. Logs show: syst1 - General Error: Number does not translate to a valid remote directory number - NewSales Fax: (name:number) I have...
  14. mitelmitel

    Traffic Report

    I need to see how our trunk utilisation is being used [as in how busy the trunks get over a period. How do I see the results on the maintenance form? I have set the following: Traff Opt Ass Time Slot 1 Active Yes Start Time (HH:MM) 07 00 Stop Time (HH:MM) 18 00...
  15. mitelmitel

    Code for an abandoned call in SMDR/ACD Raw File?

    Hi guys, Can you tell me what the code is for an abandoned call in the SMDR data? Or is this generated in the ACD data raw file. I am looking to where CCM picks this info from. Thanks. Mit
  16. mitelmitel

    SMDR Internal

    I need to be able to trace extn to extn calls via the SMDR, for management purposes [i.e. staff who are abusing the system and chatting to each other]. We have SMDR Internal enabled on our Trunk Gateway. There is not option to select SMDR Internal in the SMDR Options of the MXe Server [User...
  17. mitelmitel

    ONS Extn - Camp On?

    What options do I need to enable in COS/etc so that I can get an ONS ext to camp on when busy? I have a Fax that I want to present ringing tone until it is free to take a call [no busy tone]. Thanks. [3300 MXe MCD 4.0 - Embedded Analoge]
  18. mitelmitel

    Stat an Xnet Trunk Group/Link

    Is there any way I can see how many IP trunks are being used in an IP trunk group at any one time? Or even stat an IP Trunk Link to see how many of the 200 potential calls are being used at any one time? Just like you can do to TDM TGs and TDM links... I need to see what sort of useage we are...
  19. mitelmitel

    CCM 5.5 - No Reports Sent Via Email

    This has beens etup but no reports are sent via emial, the sit in the CCM inbox. The schedule has been setup with a correct email address. All maintenance logs [i.e. alarms] are emailed fine. I have a message in RED stating "You must install Microsoft Excel before you can email reports" in the...
  20. mitelmitel

    Sheduled Reboots

    For those of you with clustered 3300s - how often do you set your programmed reboots if at all?

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