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Calls not being presented, "stuck" in queue
My client has a Symposium system with somewhat complex scripting. They have asked me for help with what seems to be a bug with transferred calls. Under certain circumstances, I see that there are idle agents in a skillset and a call waiting in that skillset. It does not get presented to any of...- dmacmart
- Thread
- Replies: 11
- Forum: Nortel: Symposium call center solutions
