Search results for query: *

Hi Has anyone created a report to show when the last time an agent logged into the system? I have a client which has hundreds of agents, they have not been doing proper house keeping. I would like to give them a report which shows all the agents and when the last time an agent logged in so we...

Hi There I have IP Office 10 server edition and we are using auth codes to make outbound calls. When using speed dials, it also asks for the auth code, is it possible to set ip up in such a way that the speed dial will not ask for an auth code? Kind regards

Hi There I am trying to find out if it would be possible, using VMPro or ACCS, or both, to create a "Paging" system that automatically dials a paging short code and plays an audio file to a page group. We do not have a company intercom system for emergencies/evacuations, so I would like to...

Hi There I have 2x Ver10 IPO Select Linux servers and a 500v2 serving as a PRI gateway. My company has just informed me that they have purchased a Music on Hold streaming device they want to use for advertising. Is there a way to stream through the 500v2 to the Linux systems? Kind regards BazzieB

Hi There I hope you are well. I have a CUCM 8.6 PBX as my main PBX with about 10 PRI's. I have setup a SIP trunk between it and a FreePBX VM for IVR functionality. I have managed to get all this to work, but now I would like to get the extensions I have setup on FreePBX to be able to dial out...

Hi There I have a CS1000 Rls 6 with a NRS, is it possible to use Asterisk as an IVR system for my Nortel? I don't have a CallPilot to do this. Any help will be greatly appreciated. :-) Kind Regards BazzieB

Hi There I have created a new route and when I try to add trunks to it I keep getting a CHID error: SCH3162 In LD 14 a duplicate CHID has been entered. This CHID already exists. Severity: Info How do I see which channel ID I can use for these trunks? Kind Regards BazzieB

Hi There My PD goes down everyday and I need to reboot the SS every morning to get the PD working again. I first thought it was a space issue as the HDD was at 97% capacity and I copied off about 50gigs of core.pd files. But it still goes down every evening. Any suggestions what I can look at...

Hi Everyone I am an avid Linux user(specifically for my desktop) and I have also been working on the CS1K for a while. I have always used procomm plus or EMtec Zoc for scripting mundane tasks on the CS1K. Has anyone ever done scripting in linux to accomplish these same tasks? Kind Regards BazzieB

Hi There Is there a command to check which PIN codes have not been used? Kind Regards

Hi There Today I tried to login to one of Signalling Servers and I got the below notification, but no matter what password I enter, it says it is incorrect and disconnects me. [SSH] Logged in (password) You are required to change your password immediately (password aged) Last login: Tue Oct...

Hi There I am trying to block a CLID using a script and then route the calls to the switchboard. Currently the switchboard is a CDN but I deleted it and created a CDP. Yet when I dial it I just get a busy tone. The switchboard is a DataPulse, and to dial it internally we use 9. Hope someone...

Hi Everyone I hope you all are well. I need some assistance please. I have been tasked of auditing all my companies CISCO Voice environment. My strengths lie in NORTEL/AACC so if someone here has a how to or a procedure on how to do this, you would be a life saver. We have mostly CUCM...

Hi There Does anyone have documentation on configuring CS1000 for Avaya Communicator for mobile? Any documentation on connecting the 2 would be awesome. Kind Regards BazzieB

Hi There I have recently been on the receiving end of a "PBX Hack" which has cost the organization I work for a great deal of money. We have a CS1000 7.6 and CallPilot 5.1. I have tested the dial through feature on CallPilot and I was able to dial through but this feature has since been...

Hi There I just started a new job and i am tasked with cleaning up the CS1000. After doing a TNB print out, I see there are a bunch of TN's configured with no DN. The TN range goes from 200 0 01 00 - 200 0 01 31. The type is set to 1120. REQ: prt TYPE: tnb TN 200 0 1 0 SPWD DATE PAGE DES...

Hi There I have enabled the message forwarding rule for one of our clients. It is working fine other than the rule doesn't add anything in the "From" or "Subject" fields. Is there a way i can get the system to do this? Kind regards BazzieB

Hi There I am trying to setup the MFR in callpilot. I have done everything according to the NTP's but i am not getting the voicemails/faxes to forward to my mailbox. I have even gone into MyCallPilot to forward from there but no go. After checking the event viewer, i found the following...

Hi There Has anyone here run into issues when administering CS1000/AACC using a win8 system? Kind Regards BazzieB

Hi There Has anyone here run into issues when administering CS1000/AACC using a win8 system? Kind Regards BazzieB