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  1. sant4954

    Dial skill set CDN internally: How do I set this up? Please help...

    Hello all, I am working with a call center that has a 800# receive target line for skill set 1 along with a CDN $. If I transfer calls that were public inbound calls to the CDN internally, CSRs' phones that are in that skill set ring. If I try dialing the CDN # from an internal phone, it...

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