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Hi I wonder if anyone can help me as I may be missing something. Have customer who is on Avaya IPoffice 11.1 I have a new application server running the voicemail pro. we sued the voicemail Pro client to record various greeting which by default are save to /opt/vmpro/wavs. These files seems to...

Hi we have a customer who is a 24hr Care Workers for Vulnerable Children. In Working Hours calls go to Main Hunt group as normal. Out of Hours there a shift rotation where a different person covers calls with there own mobile until the following morning 9am. To enable this a button is programmed...

Really strange issue but some of our staff reporting when they ring certain customers and then the customer actually puts us on hold our staff hear our own hold music and not the customers? We are on IPOffice 9,1 with SIP trunks through gamma. When the customer side take us off hold they loose...

Has anyone comes across this before that if you make a call using the Dir on a D160 you cant a very loud bleep in you ear after around 30 seconds. I believe its because it times out and goes back to the main screen while you on a call but if you have used the Phonebook to make the call why does...

Hello Everyone, Hopefully someone can shed some light on an issue we are having with OneXPortal. We currently run two Remote Desktop Servers on Windows Server 2012 R2. Both Servers have 4 cores and 16GB of ram we run on average 15 users per server, the servers do not have dedicated video cards...

Had this issue before and can't find where the option would be . I have setup 4 programed buttons on the phone for parks Park 1 Action Call Park Action Data 1 then Park 2, 3 and 4 so all phones can see the park bays. When you press one of the park buttons to pick up the call it used to display...

Hi wonder if anyone can help My config must have got corrupt for a particular extension. I have an IPoffice with a DS8 card in and I need to change the extension of BD port 1 . Every time I click on this extension in manager it jumps onto BD7. It causing me issues and conflicts. I have tried...

Just doing an install where we have sold 140 E129 phones (thanks Mr salesman!!) I know there cheap but really having issues with these phones and the customer seems to hate them. Anyway the main issue I have is if we put the phones on DND through the phone menu then it doesn't show then as DND...

Bit of a strange one and found it hard to believe but seems to be the case. Just installing new Ipoffice V2. All phones are IP and SIP but we had to sell a digital 30 as well as the customer is using some dialler software. This uses a digital extensions to make 3 external calls (Horrible Cold...

Hi guys just gone live on One-X portal at a customers site who used to use phonemanger Pro with speed dials tabs. In these tabs they would have the users form each remote IP office as BLF's. Is there an easy way in one X that we can import the users into the Tab's you can set up, or is it now...

I know this isn't supported and know 100% that it doesn't work on version 9 as I have tested it and randomly Phone manger pro users get put back to light. But does anyone know whether 8.1 will allow me still to run my Phone manger Pro user until I get them up to speed with one X-Portal Regards

Hi I have ONE X Portal Installed as an application server and my voicemail pro server on Windows 2008 r2. Phone System is running 8.1. One-X Portal works fine internally and externally and I have also installed the ONE-X Mobile preferred application on my mobile. I can make calls using this app...

Hi I have a customer with 8 Sites all with IP office 500's and a couple of V2's on version 6. All but 2 sites are running in a SCN with Phone Manager Pro. I due to upgrade all the sites to the latest version and put the last 2 phone systems into the SCN. As Phone manger is no longer supported...

Hi I have a customer which we setup a couple of years ago with an IPOffice 500 and CTI Licences. We installed Avaya Tapi 2 Software on one of there servers and selected third party tapi and the Phone system password. The software company then came in and setup there Software to integrate into...

Hi I have a customer with 6 Sites all with IP 500 and 2 V2 systems. They use Phone Manager Pro and really like it. The 2 new sites running V2 units are on 8.1 and we cant get Phone Manager Pro Licences so our reseller suggest to upgrade all phone systems to 8.1 and role our One X Portal instead...

I have just transfered a customer over to OneXPortal 6.1. Previous they were using PhoneManager Pro. The cusotmer before was able to transfer a call straight to a persons Voicemail even though they wernt on the phone. Is there a way to do this is OneXPortal. Thanks

Has anyone had any issues uploading holdmusic.wav to an ip office 500 V2 version 6?. When a put this file on the system sd card and select this as my default music on hold i just get silence when listing to the music. I can load the same wav file onto an IPoffice 500 embbeded memmory card and it...

Hi I put a customer a IP office 500 V2 in on version 6. We sold them mobile twinning and also an IP Dect R4 solution. They are really happy with the dect solution which twins with there primary 5410 phone. The issue is they also want it to twin with there mobile phone as well as there dect...

Hi just put a new R4 Dect systems in on ip office 500 V2 version 6. On the Master dect there is a phone book option where you can enter the IP address off a tfp server which should then alow the phones to browse the ip office for contacts. I have entered the avay as the TFTP server then...

Hi I have a cusotmer with and IP office 500 they all calls come in to 1 main hunt group lets say called main. In this group there are 3 people then and overflow gorup with a few more people in. The main group is setup for sequential rinnging as the first person in the list is the reception and...