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Extension 15, system has 3 lines, everything was working fine until about a week ago. calls to any of the three lines now ring as if set to immediate ring. Looking at the ext. 15 we have changed the line to no ring still rings, delayed ring still ring on first ring, removed the three lines...

Customer has a Merlin Magix R2, wants 5 phones to be able to forward their desk phones to their Cell phones. 4412D+ and 4424D+ set them up like have 100 times before ( or I think I have ) call direct or transfer a call an it goes the the ext. voice mail. I have a print of the station, number to...

My customer has a program called NetworkView that is use to notify them if a node is down. The Avaya system’s IP xxx.xxx.1.156 seems to go offline and back online frequently. It does it several times a day at random times. Any Ideas on what would cause this. Customer is afraid that something...

We have two attendants, have always had all calls go the the principal attendant, When she needed a break, an if someone is at the second console she would go position busy and the other would turn position bus off. Call would ring at the second attendant. Now they want the calls to go to...

We have two attendants, have always had all calls go the the principal attendant, When she needed a break an if someone is at the second console she would go position busy and the other would turn position bus off. Call would ring at the second attendant. Now they want the calls to go to...

Customer had an ACS R1 - duel service from AT&T with caller ID. Both locations were getting and displaying caller ID. The ACS is at their place of business an the other is their home with single line caller ID phones. R1 died, replace with R6 now no caller id. Tried second R6 the same, both...

Ext 17, 17 and only ext 17 can not dial out long distance and the user says he gets a lot of wrong number when dialing out to local numbers. can not find any programing restrictions ext 17. An then of course there is the dialing issue. Moved user to ext 14 at the processor an all is fine, so...

I have a customer that has three t1 cards in their switch, in slots 10, 11, 14. It was configured that the cards in 10 and 11 were point to point to other switches and 14 is a PRI to their current provider, switch type is DMS500, the current PRI is working fine. Customer is switching to AT&T...

My customer has a Partner ACS R7, No caller ID on lines 3 and 4, just started a few days ago on two of their 4 lines. I moved/swapped the line to different ports, the numbers that had displayed caller ID still did an the ones that didn't still didn't. First guess Provider has stopped sending...

Intuity R4.3, merlin legend 6.0 Customer wants to stop using the bus schedule and use the night service button to control switching between day and night AA. All the doc's I have looked at show a line at the top of the bus schedule page to use night service button or the business schedule...

I have two merlin magix connected by a T1, using a single voice mail, merlin Msg 2.5. The merlin Magix that has the voice mail is an R2.2 and the other is an R4.0. The phones that are connected to the switch with the voice mail display the number of new and old messages on the display phones...