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  • Users: gabkhorh
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  1. gabkhorh

    GRTD Documentation

    Hi, does anyone has some form of documentation on GRTD for SECC4.2? Or any source to get it. Can't find it anywhere in Nortel web. Trying to figure out the installation, configuration, etc.
  2. gabkhorh

    CCAD Problem

    Hi, I have an question with regards to CCAD. Right now I have a CCMM and CCT6.0 whereby I wanted to setup a CCAD on a laptop for testing. First I tested the CCAD with the following information: Creating a user as testusr on CCT server with full computer name as sgcct. Its not joined to domain...
  3. gabkhorh

    User Defined Historical Report Not Shown in CCMA

    Hi all, recently I have migrated a co-resident CC6 Server to another new server which includes CCMS, CCMA, LM and SU. Restored the CCMS and CCMA data to the new server with no problems. But just discovered for CCMA, those user defined reports in historical reports have disappeared. But if I try...
  4. gabkhorh

    Caller ID from CS1000 Not Thrown to Contact Center 6

    Hi, facing a problem with caller id. Currently the caller ID for calls that are made through analog CO trunks from CS1000 are not being thrown out to CC6. I have realised it when i'm checking on the AML traces. Instead it shows the specific trunk access code and member. There is no such issue...

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