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Send a HTTP posting/call event to SMS gateway after agent hung up phone?
Hello, I am looking for some help to explain what is required to design a call flow/task flow in the IPOCC system after an agent hung up the phone. I believe it is not available outright in the IPOCC as we need some external system like Tapi server to monitor the call event. My customer would...- Vchannels
- Thread
- Replies: 2
- Forum: Avaya: IPOCC (Contact Center for Voice)
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IVR Editor function
I would like to create a IVR flow to collect customer account number, which I understand it is possible. Is it possible to playback to confirm the number entered such as "you have enter 12345678", press1 to confirm and 2 to re-try again etc. Once the Cust ID is verify, IVR can decide to either...- Vchannels
- Thread
- Replies: 7
- Forum: Avaya: IPOCC (Contact Center for Voice)
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What is required to connect to 3rd party Mobile SIP phone on IPO rls 9.0
thread940-1690650 Hi All/Qtelcom, I want to know if the IPO 9.0 will work with mobile apps like Media5/Bria via 4G etc Was it the case now(IPO R9)with just 3rd party IP end point license? Need to know what other license is required to implement on a operational system? Looking forward to...- Vchannels
- Thread
- Replies: 8
- Forum: Avaya: IP Office
