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Hi guys I have an S8800 Avaya media server and a System manager 6.2 and we want to integrate with Microsoft Lync via SIP, so the person who will configure the Lync server ask me for the TLS certificate of our main SIP entity, but I don't know whats is that certificate. I had read a little about...

Hi guys, I have just a little question. I have a S8300 Avaya Server and I have licences to add SIP trunks, but I don't have a SIP server. To reduce long distance tolls my boss want to order SIP trunks with a VoIP vendor. My Avaya distributor told me that I need a SBC (Session border...

Hi guys, I have just a little question. I have a S8300 Avaya Server and I have licences to add SIP trunks, but I don't have a SIP server. To reduce long distance tolls my boss want to order SIP trunks with a VoIP vendor. My Avaya distributor told me that I need a SBC (Session border...

Hi guys, I'm trying to add multiple ars entries in my system (CM 2.0), my capacity for ARS is 29 % full. I click on Import data option, the object that I select is ars analyisis and I type my new ars strings. The problem is that apparently the task is succesfully completed, but not all the...

Hi guys, I have a S8500 Avaya media server and It use Avaya Intuity LX R1.1 (Voicemail) Everything works fine, but I need to do a change I have 4 extensions wich are defined in a hunt group, so when I call to the extension hunt group, the call is redirected to the voicemail, but I need to...

Hi guys I have an S8500 Avaya Media server, and I would like to know if is necesary to configure something in order to identify the origin number when an incoming call is received, for example, I have two groups of DIDs wich are provided for the same provider, but just one group identifies the...

Hi guys A user configured his personal greeting in Audix and we need to copy that greeting to use it with more subscribers(use the same greeting in diferent voicemails) I don't know if it is possible, I know that you can to transfer voice mails but I'm not sure if you can use the same in this...

Hello Guys I'm working with an S8500 Avaya Media server, and I frecuently have to erase minor alarms in the server .I don't know what the alarms mean and I don't know If there is something that I can to do to avoid it. How can I to know the alarm origin and his consecuences? Next can you see...

Hi guys When I need to detect if there is an issue during a phone call I make a list trace station,so I can receive error messages or useful information to get clues about the issue, but sometimes the trace information is not enought to find out the root cause of a problem. I wonder if exist...

Hi guys, Do you know if exist a way to know what extension answer a call that enters to a coverage answer group?, I have 1 extension that use a coverage path that invoke to a coverage answer group, and when a call enters to that extension, the extensions that are members of the coverage answer...

Hi guys I have an announcement board, it's a TN2501AP HW02 FW007 board. It have recorded 33 announcements and the remaining time is 3693 seconds. I know this boards has 33 ports,but I'm not sure if I just can record 33 announcements. The problem I'm facing, is I can't record new announcements...

Hi guys I'm working on a 8500 Media Server I would like to know if it is possible to increment the amount coverage points, I'm using a coverage path and I have in use the 6 coverage points but i need one point more, but I don't know how to do it ¿It is possible? thanks in advance

Hi guys I'm working with an Avaya S8500 Media Server. I have an ACD system configured, It works with a vector and a hunt group (I use the hunt group like Skill) The hunt group type is UCD-MIA, so when the VDN extension is dialed, the vdn send the call to de Vector an the call enters to the...

Hi All I think I have problems with an analog port, I think it is damaged but I don't know the reason. if I assign that port to an extension no matter what number, when I try to make a call, I just hear a lot of noise, it is similar when you turn on the TV and you select a channel without...

Hi All I think I have problems with an analog port, I think it is damaged but I don't know the reason. if I assign that port to an extension no matter what number, when I try to make a call, I just hear a lot of noise, it is similar when you turn on the TV and you select a channel without...

Hi All I Have an Avaya S8500 Media Server. The receptionist told me that some times when she receives a call, it suddenly ends. I have been monitoring her station I'm doing a List trace station, but when the trace buffer is full the monitoring ends. I would like to know if exists a way to make...

Hi All I have an S8500 Avaya media Server. Some days ago I received notification related with problems to make external calls. I made a List trace Station xxxx and I received the 1097 Denial Event. I found out this about the Denial Event: MFC No Answer timeout MFC call circuit congestion. No...

Hi all, I have an S8500 Avaya Media Server. If I display errors or alarms, I can't see something wrong or abnormal, just the common errors related to disconnected phones or things like that. Yesterday I lost all the telephony services, I lost the communication, the telephones hadn't signal...

Hi All I have an Avaya S8500 media server and I have an Announcement board, it is a TN2501 AP , it works fine, but some weeks ago I decided to update the firmware, so I configured it in order to have access to the board trough the LAN, specifically using the Avaya Voice Announcement Manager...

Hi All I have an S8500 Avaya Media Server and I have two announcements boards, TN750 and TN2501 (VAL-ANNOUNCEMENT), The most of the announcements work fine, but I don't know why I can't hear some announcements, the records weren't deleted from the board, but when I dial the announcement...