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  1. Maxwell1001

    B179 Conf Phone

    Does anyone know for certain if this is an Avaya manufactured phone or a Generic SIP device rebranded for Avaya. A couple of reasons why. 1. When you log in, except for the colour scheme its almost identical to the Konftel SIP phone 2. Avaya ACR12 wont record it. We have been advised the Avaya...
  2. Maxwell1001

    Interruptible AUX Question / Issue

    CM 5.2.1 IQ 5.2.4 Customer is testing Interruptible Aux, all is working ok (we are using the notify option) as soon as the SL in internal-data goes below what is specified on the hunt group the notify works but when the SL is back up (above % in disp sys fea pg 13) the notify does not stop...
  3. Maxwell1001

    dadmin pin on s8300c 5.1.2

    LSP Site S8300c 5.1.2 had a server that failed, attended site with new server, installed software and latest patch and sync'd back up to main site all ok. Save translations go accross ok and LSP mode was tested all ok BUT i cant log into the s8300c LSP via dadmin. (except when web browse to...
  4. Maxwell1001

    9630 DHCP Issue 'Contacting Call Server'

    Avaya CM 5.2 G430 (LSP Site) Customer has Various sites, on the site in question Ext Range 14XXX the customer got shipped 2 x 9630's when plugged in kept getting stuck at message 'contacting call server' statically addressed they work fine. On the site in question they already had a working...
  5. Maxwell1001

    SNMP Config Issue

    CM5.2 R015x.02.0.947.3 Site has Duplicate S8730's and 6 or 7 ESS S8510 SNMP is setup on ALL servers but site wanted it changing so only Active Major & Minor alarms are logged NO Warning or Resolved I can change the Activer Server and add an SNMP Filter, I can interchange the servers and do...
  6. Maxwell1001

    Restricted Outlook Client - Avaya CM6

    Does anybody know where the temporary files are located for this software. We have an issue where on a PC if a user logs in using one account it does not work but another temporary account does. I want to try and locate the temporary files so i can delete them so it thinks its a fresh install...
  7. Maxwell1001

    Avaya 2410 Answered Call Log Issue

    S8720 CM 5.1 All site has 2410 phone and they have all their incoming calls logged in their 'Answered Calls' Log BUT Calls that come through their ACD IVR even though when they hit the Agents phone the CLI shows on the display but when they hang up the entry for the Answered call is not in...
  8. Maxwell1001

    System Platform 1.1 (CM5.2) Backup Error

    System Platform MBT CDOM DOM Utility CM AES SES I am having trouble backing this kit up, it has worked in the past but this was some time ago, when i have pulled the backup logs off i can see BACKUP vm-data/backup.sh for lots of things like CM, AES, SES, UTILITY, LICENSE etc etc etc but then i...
  9. Maxwell1001

    QSIG Path Replacement

    Can anyone clarify something for me If a call comes into the CM (A) then passed down a QSIG trunk 233 (Q) to a 3rd Party IVR (B) (type box) then the call is diverted out to an agent (C) at another site but with WAN connectivity leaving the 3rd Party IVR on a separate QSIG Trunk 231. Call...
  10. Maxwell1001

    SIP to Mobile Fail - 1191 Network Failiure

    S8720 5.2 G650 We have an intermitant issue where the SIP calls to mobile fail, on the trace below station 5011 dials a mobile number, if fails they hang up the phone dial exactly the same number again and it works. I have contacted the SIP provider Verizon and they have just come back and...
  11. Maxwell1001

    Callback Assist Issue

    CM5.1 Customer uses callback assist for immediate callbacks on customer services queue etc. During busy periods the agents are being transfered to the phantom call, and the IVR messages callers details are bing played to the agent but instead of the Agent hearing ringing they are hearing hold...
  12. Maxwell1001

    Why did a S8300 LSP reset???

    s8300 LSP 10.204.10.30 y n 1:00 1/19/2012 server dropped off the network today, there is no alarms or errors or anything in list history on the system but when you log onto the web interface for the LSP it says Initialized 4 (RELOAD) no Active...
  13. Maxwell1001

    Automatic Update of One X Attendant Console Directory

    CM5.2 At present the customer has schedueled export running on the ASA which then the one x attendant server updates from on a regular basis to update the directory with the new station names and number with ASA. However this is causing numerous problems and not working to well, sometimes when...
  14. Maxwell1001

    One X Communicator Call Qualtiy Issues

    Main Site CM 5.2 / S8720 / G650 Remote (Problem Site) G450 Has Own ISDN Trunks Fault 1 X Communicator users are having problems with call qualtiy accross the remote site. Both internal to extensions on the local LAN and over ISDN. I have ran traces on the 1XC diagnostics but if im being...
  15. Maxwell1001

    one x communicator speech quality issues

    Thank you in advance... Main CM 5.2 s8720 / G650 Problems Site G450 off main site ISDN TRUNKS 1XC users on site have issues with calls cutting off and poor speech quality. this is for both internal and external calls. Internal being local calls on there site. Only 1XC user have this not IP...
  16. Maxwell1001

    Setup Voicemail Email CM 3.1

    Does anybody know how to setup Voicemail email on CM 3.1 G650 IA770 Voicemail. Is there any documentation i use to work through this??
  17. Maxwell1001

    AES to Syslog

    Can you set an AES on 3.1.6 to log all of its log. restart. cmd. files to an external syslog server as well as its own internal location?? The customer has asked for this to keep an eye out for potential issues in the files to monitor.. I can not see anything in the web side of the AES was...
  18. Maxwell1001

    Agent Randomly logging in

    CM 3 S8300 / G700 Agent is used to route calls to mobiles on incoming calls to vector i.e if skill X is great than 0 route to 07XXXXXXXXXX the agent in question is randomly logging into various station for no apparent reason. there is varous skills and agents on the same vectors routing to...
  19. Maxwell1001

    AES Errors

    does anyone know what these erros mean in the log.xxxxx file in aes CM 3.1 AES 3.1 16:38:16 ERROR:CRITICAL:TSAPI:g3pderr:E_CRITICAL:L 62:C 1846:[RTCSTA.CPP]: AAO (id=71303033) service request received in unknown state. 16:38:25 ERROR:CRITICAL:TSAPI:g3pderr:E_CRITICAL:L 62:C 1846:[RTCSTA.CPP]...
  20. Maxwell1001

    G3si Audix Issue (VM Huntgroup busy)

    im trying to resolve and issue on some old kit im not familiar with G3si r9 . 122 Slim Audix calls cover to h99 7099 which is set up as audix hunt group with 5 members (audix vm members) if you ring 7099 you get busy but if you ring the members you get a different message than usual "please...

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