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We currently have an internal IVR (Voxeo) setup via SIP to our IP Office. I am trying to determine the proper way to allow the IVR to dial out over the T1 on the IP Office. We currently have it setup and working by setting up an incoming call route as follows 7 is our outbound access code...

We have been working on linking up an IP Office with a Prophecy IVR. It is primarily for a support service where calls come on, are addressed, and depending on the response are forwarded to an extension on the IPO or to a cell phone. Incoming calls to the IPO over over a T1 PRI. We currently...

I'm a little new to the whole IP500 scheme and it looks like they have added alot of licensing that has confused me to this point. I started out on v3.0 with a 412,403, and 406. We're now down to one 412, but may need to expand later to another facility again. We are looking to move from the...

We are starting up a facility in China and was looking at installing an extra IPO406v2 we have. We purchased this unit in the US. Are there differences between US and Chinese POTs and T1 lines? We have 2 extra IP406 Office DS v2 MU-LAW PCS10 & 9 We also have a PRI 24 T1 ATM4U 2xAnalog...

We are currently running an Ip Office 412 V5.0 (20) and 4 5620 ip phones in a remote location connected over a VPN tunnel (Sonicwall). The 412 has a 20 port VCM. Until recently everything was working fine. About 2 weeks ago we began having issues with the calls. I can call the person or they...

I have a question on the conferencing on the ip office 412. I have read that the 412 has 2x64 banks for conferencing. Does this mean that I can only have two conferences going at any one time with up to 64 people or will the system split the banks so i could have say 4x32 or 3x42? The owner...

I am planning on upgrading our IP Office from 3.2 to 4.2 and was doing some research. We are currently using the IMS service on the 3.2 and now see they have UMS on the 4.2. Will my license for the IMS work for UMS or do I need a new license? I also have a IPO406v2 at another site that are...

We have 2 users who are on call during the week and are trying to setup a single phone number where when it is called it will transfer to one of the users cell phones. There is no real set schedule to I was looking at setting up a transfer using a user variable as the phone number to dial. I...

We are in the process of sending our warranty calls out to an answering service for after hours and holday calls. Currently we have a 800 number ringing in to a local number (513YYYYYYY). If the call is during the day and not a holiday it rings to the receptionists group, but if it is after...