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I have a BCM50 Phone system installed and the customer is complaining that when he is on a call, a new incoming call rings on his phone and continues to ring until answered. i was thinking that when an incoming call come in, it is only supposed to "buzz" once. Is this an option setting that I...

The Volume for the voicemails are very loud and distorted on my system (ACS Release 7 with PC Card Large). Could this be a defective card or is there a way to turn down the level of the audio?

I finally got the nerve to do a Back/restore to replace my hard drive on one of my BCM50's. I used my Acronis True Image 11 home. I did a image backup to my secondary drive on my windows 7 workhorse computer. I them connected my new Intel X25 80 gig SSD and did a Restore. The backup took...

Are the passwords listed on the hard drive anywhere like the license codes?

If I disconnect the battery for the memory on the system will it erase all programming and passwords but leave the main default system info? Thanks, Billy C.

I have a new Mitel 5020 conference IP phone that I want to use on a Mitel 5000 v5.1 Unit. Is this phone compatable with the 5000 and what is the license classification for the 5020.

Will the Inter-tel/Mitel 5330 IP Phone work on the Mitel 3000 Phone system?

I have an opportunity to purchase a Inter-Tel 5000 unit that has just been taken out of service. I have never worked with the 5000 (I am certified on the 3000 and have one in my shop). The one that I can get is configured for 10 LSM ines and 32 Digital stations which will work great for my...

I have a Norstar CICS that I recently purchased which seems to be dead on arrrival. I purchased the unit from out of town and picked it up myself. I used one of the cards in another installation to get caller id on phones so I am somewhat ahead of the game. Anyway, when I plugged the unit in...

Can any of the Axxess IP Phones be used with the Mitel 3000?

I want to use a Plantronics CT12 Phone for a wireless headset on a ACS 18D Phone. I have plugged into the AUX port and the phone works fine. I need to know how to pickup a call from an on hold position. The headset phone works fine answering the call and the hook flash puts the call on hold...

I have a Partner ACS R7 and one of the lines has a strange problem. When I connect a CO line to input 4 the phones start ringing as if a call was coming in. I thought that maybe the line was programmed as a Paging line. I checked and sure enough it was setup as an external page port. I did a...

What is the proper sequence to reset the system to the factory default. What key do I hit after entering the #989 funtion?

I am seeking a replacement LCD Display for a Avaya Partner 18D Phone Set. Anyone got any idea where I can purchase one? Billy C.

I am going to install a PC Card (Large) on a Avaya R7 phone system. What steps will I have to take to have the VM function as voice mail only (No AA). Also, I only want to use 4 boxes with only one extension(10) to have Voice Mail access at this time. At some time in the future I will be...

Where can I get the instruction sheets that goes on the slide under the Avaya phones. It is the instructions and also a place to write numbers, etc. Billy C.

Does the ports on the PC Card VM take up any of the available extension ports on the System?

Can someone tell me the correct programming sequence for intercom calling with the phone auto answer with handsfree talkback. I did find the sequence for autoanswer but I can't hear the answer back without picking up the receiver. Billy C.

I have aquired a quantity of Avaya/ATT/Lucent Phone Sets (MLX-10DP). What systems will these phone work on?

I have a new system installed and when I plug in Line 5, I get ringing. When I answer all I get is dial tone. Does the system come with line 5 defaulted as paging?