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  • Users: teej0820
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  1. teej0820

    96xx SIP, IGAR/DPT

    Running CM 5.2.1. I have 2 SIP phones set up as OPS stations and are registered to SES. Internal calling is no problem. When I call from the outside, Dial Plan Transparency is used and the call is re-routed to the DPT LDN and the call fails. Short of turning off DPT on every network region...
  2. teej0820

    MGC Lists - skipping Primary Controller

    Hello everyone CM 5.2.1, G450 Gateways up to date on firmware. Anyone ever heard of this? Picture this – 2 G450 MGS sitting by themselves in the same network region in the same site. Let’s call one of them MG1 and the other MG2. They have these MGC lists: MG1 (LSP1) – CLAN1, LSP1 MG2...
  3. teej0820

    IA770 Deleting Mailboxes

    Hello all Running IA770 5.2.1. Attempting to delete 2 mailboxes and I get this error: "Can't call method "attributes" on an undefined value at /html/base/perl_lib/MC/Messaging.pm line 700" MB x301 is listed as Broadcast MB, but i can't figure out how to change it since it's grayed out and i...
  4. teej0820

    AUDIX R1.1 Delayed Messages

    Running AUDIX R1.1 and CM 4.0. Customer is complaining users are getting delayed messages, but mailboxes are not full. Anyone have any other ideas? Documentation is tough to find on R1.1.
  5. teej0820

    Intuity LX MWI goes on for no reason

    Customer has 2 extensions where the MWI seems to go on and there are no new messages in Intuity. I checked in the PBX to see if any other station is referenced by their MWI and they are not. Checked Intuity activity log and I can see the MWI go off, but never see it go on. To me, that means...
  6. teej0820

    G450 Announcements/Tones

    I have 2 G450 MGs, both at 30.18.1, but the announcement tones are different. For one of them after I enter the announcement extension, it gives me stutter, which I believe is correct. The other (and a few more like it) just provide dial tone. Does anyone know a reason for this?
  7. teej0820

    9620 can't make calls from 2nd appearance

    Customer has CM 5.1.1. Phone is a 9620 on Fw 3.110b. User picks up phone and makes call on 1st appearance - no problem. He puts the first appearance on hold, presses the 2nd appearance and gets no dialtone. I ran a trace and it shows he put the 1st call on hold, but shows nothing after that...
  8. teej0820

    External Conference Bridge not accepting # sign from IP phones

    Customer with 9650 IP phones, release 3.02. When he calls certain external conference bridges, the bridge does nto recognize the # sign from the IP phones. Works fine from digital. Already tried changing ip-iptions to in-band, but still no dice.
  9. teej0820

    Blocking ALL Restricted calls through a PRI

    My customer wants to play an announcement when a restricted number calls into their PRI. The PRI carries user DIDs as well as vector controlled numbers (like 800#s). They want this announcement to play for ALL calls coming into the PRI. I'm not sure using a vector is the right thing here...
  10. teej0820

    Coverage Answer Group not ringing simultaneously

    I have a customer reporting that their coverage answer group is ringing only on the first extension in the group and not on the others. CM 5.2 with 64XX phones. I've never heard of this being a "setting". Anyone know why this could be?
  11. teej0820

    Modular Messaging not accepting faxes from LSPs

    Hello My customer has MM (I think it's 4.x) at a main site connected via PRI. There are 3 LSPs hanging off the main site. One of the LSPs works fine and dandy, but the other two do not. When a fax comes in, the PBX send the "call" to MM, but the handshake never completes. I have the NRs set...
  12. teej0820

    One Way Audio over IP trunk

    Hello We're running CM 4.0 on an S8400, 1 G650 and multiple G700s. I have digital phones connected to one of the G700s that get 1 way audio across an IP trunk going to a Cisco CM. Every other phone on all other gateways work fine. The gateways use the same network-region and same codec set...
  13. teej0820

    One-X Attendant - Stupidest Question Ever

    Hey Just installing One-X Attendant 3.0 on CM 5.2 for the first time. We're able to get it to connect to the call server, but then a prompt comes up for the Username and Password. I have no idea where this is generated or if there is a default. I know this is a stupid question, but it's...
  14. teej0820

    External Number Database

    Kinda new to this LDAP integration thing, so bear with me. Customer running CM 5.2.1. They set up the LDAP and can get pages on the 46XX phones. They were wondering how to populate the External Number Directory. When I go the web page, it gives me an error. is there something else that needs...
  15. teej0820

    CMM Transfers - no Name

    Hello all Using CMM 5.2.1. A caller hits an auto attendant and when they opt out to an extension, the end user's phone does not show the name for internal callers or the name from the PRI. Is it supposed to? Can't find any documentation or posts that say so.
  16. teej0820

    46XXs, LDAP

    I've seen a lot of posts on this topic but I have not found the exact answer I'm looking for. I have a customer running CM 5.2.1 and wants to use LDAP for a directory. I set up the CM server and we've identified the fields in the 46xxsettings.txt file we need. The customer has even set up a...
  17. teej0820

    Upgrading WebLM

    Hello We are trying to install One-X licenses in our WebLM (v4.3) and we are getting a message telling us we need to upgrade our WebLM. So, how do we do that? I've searched the Avaya support site for WebLM and I can't find it anywhere. I would even settle for the WebLM for Windows, but I...
  18. teej0820

    Cannot break dial tone, get DTMF

    Hello Instaling a new CM 5.2 on an S8300 server in a G450. CM on SP3 and the G450 MMs have been upgraded to latest and greatest. When we try to TTI in a phone, we cannot break dial tone. If I assign the port directly to the station, then I can TTI it in and out. No problem. I'm not really...
  19. teej0820

    IA770 Denial Event 1191

    Hello all I've seen some other posts on this but it seems no one has provided an answer that helps, so I'm trying again. We're running CM 5.2 (upgraded to latest patch) and using CM Messenger. When we dial the VM pilot, it works 1 out of 10 times, otherwise we get a busy or dead air. We are...
  20. teej0820

    No DTMF on 2410 phones

    Hello all We're running CM 5.2 on an S8300 server (SP3 applied) in a G450 gateway. When we first connected the 2410 phones, we get dial tone, but it does not register DTMF so we can't TTI them in. Analog phones work fine. I tried just about everything except upgrading the firmware on the...

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