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We are trying to identify bandwidth abusers in our company. It seems that at least a few times a week, one of our switches momentarily disconnects from our IP Office, causing about half of our phones to lose connection and reboot. We have collected SysMonitor logs and determined that there was...

We use 5610 phones in our company. We have significant number of VPN phone users as well. When an extension is first assigned to a phone, it becomes that phone's 'Home Extension'. How can I safely get any phone to release that home extension without having to 'Clear' all its settings. I don't...

How can I enable DTMF break out for Hunt group Voice mails? Is something like this available? Would it be done through VMPro or directly through IP Office? I have IPO version 6.0(8). Thanks.

I need to create a call flow that will ring its primary hunt group for 4 rings, if no answer ring the alternate hunt group for 2 rings, if no answer ring the main switch board and if after hours simply go to the primary hunt group's voicemail. In voice mail pro, I was looking at "Route by Call...

We have been using an ISA 2006 server as our VPN server for 2-3 years now. So far it has been working great. Recently I noticed a few of our users were having trouble resolving internal addresses while connected via VPN. For example, internal websites that would normally open to them wouldn't...

How can you reset a phone (5610 model) when upon boot up you aren't presented with the 'Press * to change settings' option. The phone doesn't seem to respond to any key input. Keeps looking for the TFTP server (IPO manager on my PC) and just keeps recycling. Is there any way to take this phone...

Since Delta server can't be used any longer with the latest release of IP Office, is there any free alternatives out there?

We are currently deploying 5610 phones that connect to a Netgear FVS338 firewall. We used the Juniper option with X-Auth on our Netgear. We would like to replace the Netgear with a Sonicwall 2400 security appliance. Question is: 1) Can the same configuration be deployed on the Sonicwall & if...

We are adding 9620L phones to our phone system. We have IPO500 with the latest release of Manager. The DHCP scope that I had configured for our 5610 phones was Scope# 176. What scope do I need to configure for the 9620L? Also, I have IIS running on our VMPro server. I copied the files for the...

What DHCP option should be used with a 9620L Model?

Greeting all I am trying to create a stand alone TFTP server (for creating VPN & non VPN phones, thus avoid using Avaya Manager. So far I have identified these files that need to be in the server's directory: 16xxupgrade.txt 46vpnupgrade.scr 46xxsettings.txt 46xxupgrade.scr 46xxupgrade.txt...

Hello everyone I have a hunt group that has 2 VPN extensions as members. I have set the ring mode to collective. My users at these extensions claim that they aren't receiving any calls. When I make test call, I can see the incoming call go to this hunt group, but no one pick up. Any ideas...

Here is a recent email from a user "Is there any way that my extension 8846 can roll to voice mail when I’m on another line or away from my desk? Right now when someone on the Avaya phone system calls my personal 8846 ext the phone just “rings and rings”….never hitting voice mail and thus...

There is probably a simple solution to this. How can I enable an option within a user's voice mail, so the caller has the option of dialing another extension instead of leaving a voice mail? Thanks.

I realize you can have a group mailbox for a hunt group. However is it possible for the members of that hunt group to use that Voice Mail box instead of their own? i.e. if they receive a call on their own DID (instead of through the hunt group), could that call end up in the hunt group mail box...

Our main office is in US. We have 4 satellite offices in Europe. (UK, France, Germany & Austria). Our company would like to have a VoIP solution installed in Europe as well. My question is: Is it possible to install an IPOffice in one of those offices, connect them to us with high speed...

We migrated our VM Pro server to our VMWare structure using their P to V tool. The virtual server is working fine. We didn't have to backup any directories or go through any of the traditional steps for building a VM Pro server.We plan on keeping the physical server on hand for at least a month...

We run GP on 2 Servers that users log into using Remote Desktop in order to use it. I was asked "to make a backup of the GP client code on our productions boxes". Is this a routine GP task or simply keeping a copy of the GP folder in the programs folder will suffice? As you can tell, I am not a...

Just got done deploying Phone Manager on a couple of laptops that connect to our network through VPN. The phonemanager program can connect to our IP Office unit and make and receive calls, but any one call it or receiving calls from it hears a distinct echo of his/her own voice? Has anyone run...

I have a user who has an office phone and a VPN phone for his home office. His VPN phones gets calls that go to his office from a call coverage function that is programmed in it. Is there any way that he can forward calls (that go to his office) to his cell or any other # from his VPN phone...