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Hello All, Can someone please provide assistance on how to configure MCR on a M3905 phoneset. I have a user who has key 0 programmed for ACD, key 1 SCR, key 2 NRD, key 3 MSB, key 4 DWC, key 5 ACNT, key 6 ASP, and key 7-15 are clear. Keys 16-28 are programmed keys. I want to add MCR for Key 1...

I have a small call center consisting of 1 agent. When the agent is logged off the phone, and I call our ACD que, an emergency phone message is played. What I would like to see happen is when the agent is logged off the queue and someone gets transfered to that queue, I would like that person...

Hello All, I need to forward a DN to our Callpilot voice messaging system. I've setup an ACD ext 579 and I NCFW that extension to 7000 (Callpilot voice messaging service. When I am calling in from the outside and I press extension 579, it gets routed to 7000, however I get the message stating...

Hi Everyone, I am finalizing the implementation of a Workforce management system in our Call Center. I have 3 x 3 digit ACD queues that I need translated to a new bank of 3 digit extensions that was setup by a Nortel engineer. Basically I would like to have our current Call Center queue...

I noticed that several GRTD users have their Desktop Password retry count set to 0. Other agents have 6653. Users who have their count to 0 can not login. Does this setting need to be changed and if so, how do you change it?