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  1. fonetrbl911

    No IDLE set display

    I have a working BCM400 rls 4.0 all patches, got a call that a few of the 7316s displays were not working. The phone works however the display disappears shortly after the ShowTime button is pressed. No errors on the BCM, sets are on multiple cards, DSM16+, 4x16 and G4x16.
  2. fonetrbl911

    Backups Fail

    I have a CallPilot 201i rls 2.0 that has recently began to give me trouble. Last week I got the call the the voicemail stopped working, came in to find that the hard drive was overheating even though the room temp. is at 57 degrees (way cool enough). Put a fan on the server overnight, rebooted...
  3. fonetrbl911

    CallPilot 201i error

    When I try to browse to my previously working CallPilot 201i server I now get a blank screen with "error ASP 0115, unexpected error, /cpmgr/login.asp, A trapable error occured in an external object. The script cannot continue running." Nothing has been done to the Opt11C or the CallPilot 201i...
  4. fonetrbl911

    Option 11C 4.5 upgrade to 5.5

    I am going to be upgrading a 5 cabinet Option 11C (with 2 IP cabinets) from 4.5 to rls 5.5. I have yet to do a 5.5 upgrade but have done other releases. Do I also need to upgrade the SSC's in the IP cabinets also? All cabinets with SSC cards are at 4.50. I will have more questions, I will...
  5. fonetrbl911

    SECC not forwarding correctly

    I have an Opt11C 4.0, SECC 4.2, CallPilot 2.0. The situation is that the customer has branches in other states that forward their 800 numbers or main numbers to a DID at the location of the SECC. The SECC works correctly however for the Out of Hours Service the calls should route to ext. 17XX...
  6. fonetrbl911

    Audio Conferencing Unit

    I have a customer who just installed an new ACU and I get one way audio. I can hear them from the ACU however they cannot hear me. I did read the manual, what type of set should it come up as ? HF answerback is checked, HF is set to auto (tried every option), tried another digital port, same...
  7. fonetrbl911

    Digital Mobility on BCM400

    I am having a problem with a Digital Mobility Handset (7420) randomly rebooting/disconnecting on a BCM400 4.0. They have DM sets that are working properly with no trouble, the set has been replaced, the battery has been changed and is fully charged, the port has been switched, the antennae are...
  8. fonetrbl911

    New CallPilot 150/Mini install

    Installing a new CallPilot 150/Mini rls 3.1 and I am unable to connect/browse to it. Insert the feature cartridge, connect TCM cables to Port A and to Port B (not cross connected, I am planning on programming ahead of time), connect power cable and wait for LED 6 to turn on. LED 6 does not...
  9. fonetrbl911

    Strange Beep

    Option11C, when I call the receptionist's 3904 from my 3903 and she is on another call, I hear a tone come over the speaker of my phone. Any way to get rid of that "on another call tone?
  10. fonetrbl911

    F986 on a T7316e

    I have a T7316e telephone for the receptionist/4 I/C buttons and a T24 KLM with everyones extensions on it programmed as auto-dial keys. Is it for the receptionist to take an incoming call hit the f986 button, press the auto-dial key and be transfered to the individuals mailbox? I've tried it...
  11. fonetrbl911

    BCM400 CallPilot not passing tones

    Just installed/cutover a BCM400 rls. 4.0. When an incoming call is answered by the auto-attendant, "press # for the company directory," the BCM/CallPilot doesn't seem to recognize the tones. I have patches R400.160, .SU System .14, .261-Core, .SU System .18, .SU Desktop .13 loaded. Is there...
  12. fonetrbl911

    BCM50r3 VPIM Networking

    This is the first time I have installed this feature and have a few questions that the docs don't answer clearly. I am trying to network voice mails on three BCM50r3's. I have added the VPIM keycodes, configured the Digital Networking Properties, and when trying to add additional sites I get...
  13. fonetrbl911

    DMC080 on BCM400

    Yesterday I installed a new DMC080 on a BCM400 4.0 and was able to subscribe and register 1 of 2 7430 handsets (could not get the other one to register). Came back in this morning to finish the work and now I cannot log into the DMC080 via the OAM tool. I know what the default password is and...
  14. fonetrbl911

    BCM50 1.0 to 3.0 upgrade

    Just finished upgrading a BCM50 from 1.0 to 3.0. The upgrade went well, all data was preserved however the power led keeps flashing. I have tried different power supplies, unplugged for at least 15 minutes and no luck. Anyone run across this problem?
  15. fonetrbl911

    callpilot 1002rp 5.0

    Does anyone know the procedure for loading the Microsoft hotfixes on a CallPilot 1002rp rls 5.0 server? Or point me to the right docs. Thank you very much. The server is currently in operation.
  16. fonetrbl911

    BCM 4.0/restrict/allow

    Is there a way to restrict a phone from any external calls unless they enter like an auth code?
  17. fonetrbl911

    Supported Sofware Versions

    Does anyone have a link to Nortels website that would tell you what versions of BCM400 and BCM 50 software versions are currently supported. Im on Nortels site now and its difficult to find anything.
  18. fonetrbl911

    SECC 4.2 failed backups

    Just took over a customer with a SECC 4.2 and am having probs with the network backups. The SECC server does not have a tape backup unit. I built identical users on both the SECC server and the backup PC, gave each user admin rights, logon as a service in the SECC server, made sure the...
  19. fonetrbl911

    Opt81C FNF Static during call

    We powered down the 81C FNF 4.0+ over the weekend and all looked good. Now we have static when digits are pressed, both internal and external. Also, there is now static on incoming, outgoing, internal and external calls. DTRs test fine, re-downloaded conf/tds, hmmmmm. Any ideas? When you...
  20. fonetrbl911

    CallPilot Mini fwd to vm

    Just installed a CallPilot Mini on a Opt11C. Customer has the main number ring in on a copper line, cross connected to a trunk card and is a member in an incoming route. It appears as line02 on several 2616's so the call never gets missed. They now would like the main number to ring at the...

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