Search results for query: *

We encountered a problem in a session manager where incoming calls would not successfully go though. In the sip traces we found a strange error "500 Server Internal Error java.lang.RuntimeException: Exception in adaptation <adaptation name>". Anyone encountered this before and has resolved it?

Guys, would there any be implications/requirements in implementing a video solution alongside network regions that need codec conversions? Currently we have a setup of remote locations using G.729, then converting it to G.711 by the media gateway to and from an SBC. I believe video calls would...

Is there a possible way where you could interface the Avaya 1692 Conference Phone to a third-party external speaker setup? We were wondering if the jack on the side of the phone would serve this purpose, howevever no mention of its use were present in any of the documents.

A client of ours has a requirement of non-stop recording for at least 2 hours. From what we have read and seen from VMPro, it seems to be limited to only an hour of recording per session. We tried doing a test call for more than an hour and we discovered that it only recorded the first hour and...

Guys, I know this may be a simple issue to some of you but we're really stumped so far. We have a CMS server that we're trying to access through the LAN to no avail (no pings, telnets, etc.), however when we tried to do the same through an S8800 CM server we could access the CMS just fine. This...

When we tried logging in to a v6.1 SMGR after quite a while we encountered a message saying that the login was "not enabled". We tried changing the password through the change password link but we only encountered an error message saying that the "password cannot be changed now" (please refer to...

We're trying to traverse calls from IPO-1 to a Siemens PABX and vice versa. Those equipment have no direct connection between them but each has a tie trunk to a second IPO, where IPO-1 uses an IP tie trunk while the Siemens PABX uses an E1 connection. Users from a site should dial a specified...

Guys, we've been trying to hook up 2 new DL360 servers for an SMGR-SM setup, however everytime we execute the "initTM" command we would be getting an error and the trust mangement would fail: From what we understand this would be required first before configuring SMGR, as of the moment the 2...

Hi guys, is there a way to prevent or hide specific caller-IDs from showing up in the phone display? It's true that we could do it on the trunk forms but this requirement is for specific numbers only. I'm thinking that we could do an ANI check in a vector then route it to a VDN with an...

Guys, we're having problems with our S8300 CM 6.0.1 system where its G450 gateway suddenly restarts for no apparent reason. After much investigation, here is the log that we got from the G450 itself: G450-001(super)# sh logging file content <187>Jan 05 11:55:35 G450 -NoTag: -NoUTC 2012 805 1...

We're having problems with a certain SIP provider where calls going out through their facility keeps on dropping after about 41 seconds. We're using a CM 6.0 (S8300D/G450) connected through a TLS link with an SM 6.1 (DL360), which in turn has a SIP entity going to that SIP provider. In between...

We have a current setup of an SM 6.1 linked with a CM 6.0 media server using a G450 as a gateway, all of which are NATed behind a Checkpoint firewall (1-to-1 for SM and CM). We have no problems sending out calls through the far-end SIP entities, however we somehow can't get inbound calls from...

From what I understand when doing an outside call (read: using trunks) and the person on the other end of the line hangs up before you your phone should automatically be disconnected from the call. However it's not the case for our One-X Communicator SIP extensions, which you have to manually...

Simple question guys: what would be a probable cause for normal IP/SIP calls to drop their voice signal after either 40 seconds or 1 minute and 20 seconds into the call if intra-region direct ip-to-ip audio is enabled for their ip-network-region? Let's assume there's a firewall, what do we need...

We have been getting a lot of these alarms from our Session Manager: I know this could potentially be a cause for concern but as of now I'm not sure what's causing these.

Sorry if this would present as a dumb question as I'm a noob as far as Session Manager is concerned. We're trying to get a SIP trunk up and running for NexVortex to an SM 6.1, pretty simple enough but they are requiring some proxy credential settings that I have no idea so far where to configure...

Guys, what would be the probable causes of the One-X Communicator R6.1 application freezing after every call in Windows XP SP3? The thing is not all workstations have this problem, and only 3 applications (among them an X-Lite softphone) with the One-X are open at the same time which is really...

We've been trying to work out a SIP trunk configuration between a CM 5.2.1 server and an SBC using only TCP which means there are no Session Managers involved as far as I understand it. However, everytime we try to make calls after a few seconds it just drops for no apparent reason. We tried...

We have been trying to work a sip trunk setup with our provider using only CM 5.2.1 and an SBC without a session manager. The trunk would be in-service using TCP signaling but we can't get calls through, having a "temporary service" denial event on the CM trace and a "bad request" reply from our...

We have a CM 5.x S8510 with a G450 gateway and we're trying to establish a SIP trunk from it to a third-party SBC. From what I've read a session manager is not needed as long as TCP is chosen in the signaling form. So far we have no success in getting calls in or out, in which traces show a...