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  • Users: ITLOUIS
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  1. ITLOUIS

    Appearance buttons not alerting

    Our reception phones have three appearance buttons to handle incoming calls. When they are on the phone and another call comes in they used to see the call on the 2nd appearance button, put the first call on hold, then pickup the second call. Lately the second appearance button will not alert...
  2. ITLOUIS

    Elevator Help Button

    We would like our elevator help button to call our front desk when our front desk huntgroup is not in night service mode and when it is in night service mode we would like the elevator to call an external phone number. We are currently using our night service mode to allow staff to call in from...
  3. ITLOUIS

    Map terminal server drive to local client

    Is there a way to map a terminal server drive back to the local pc? I know you can map a local drive within the terminal server session, but I need a server drive mapped on the local client via a terminal server or citrix session. We have clients who want to scan directly to the terminal server...
  4. ITLOUIS

    54xx phones download firmware after reboot

    All of our 54xx phones download their firmware after every reboot of the phone system. At one point I ran the turn_on.bat to get all of our phones to the same level of firmware. I have run the turn_off.bat procedure from the manager directory 3 different times and received the "successful"...
  5. ITLOUIS

    5420 firmware upgrades for new phones

    Is there a way to upgrade only new 5420 phones added to phone system to release 5.0? It seems our phone system is not upgrading our new phones to the latest version available on our tftp server but leaving them at release 4.0 (maybe because it is happy enough with that version?). Should I try...
  6. ITLOUIS

    overflow call problem

    When overflow calls reach a 5420 phone they line appearance button shows that the phone should be ringing (a flashing bell appears next to the underlined appearance button). The phone does not ring but it should. If the phone is picked up the incoming call is connected. What might cause a phone...
  7. ITLOUIS

    Silent voicemails

    Some of our users are getting 10 second long silent voicemails. The caller calls a backdoor number which then rings their extension and if not picked up the voicemail message starts. If the caller hangs up before the beep to leave a voicemail, an empty message of 10 seconds is left on their...
  8. ITLOUIS

    Disabling voicemail for a user

    How do I disable voicemail for a user? We have a cordless phone that should not ever recieve a voicemail. I tried deleting the users voicemail folder, unchecking the voicemail on box for the user in IP Office Manager and restarting the voicemail service. But if I dial # followed by the extension...
  9. ITLOUIS

    ip office smdr application

    We have just installed ip office 500 v4_2_4 but cannot find the ip office smdr application that captures call detail records from the phone system. I found an installation and reference manual that says this should be on the IP Office administration CD. Is this application called something else...
  10. ITLOUIS

    Voicemail transfer button

    We recently moved from a Merlin system to an Avaya IP Office 500 and I am trying to find out how to program a button to transfer directly to voice mail using the fewest buttons possible. The closest I can get is [Trnsfr] + [#] + [ext. number]. This means I need to hit two buttons before starting...

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