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  • Users: St3veMax
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  1. St3veMax

    BCM Extension Range Reprogramming

    Hi All, We've programmed our BCM400 on the 2xxx Extension range and now we're planning to connect it to a CS1K via SIP. Another complication is that we had some short-dial rules to another office on the Option 11c before we moved office and put in a CS1K; also on the 2xxx dialing code. We...
  2. St3veMax

    BCM Contact Centre Reporting

    Hi All, We're using CCR (Not sure which version) and I'm able to get access to the MySQL Database via MSSQL to write my own reports. I'm creating a report to show how long an agent has been in the following states: Logged In, On a Call, Idle, On Hold, Wrap Up & Not Ready. I've got all the...

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