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I have errors on the monitor that I am trying to find out what they mean. VCM DSP packet routing errors, invalid IP address 0x0a2b0501 TI VCM: DSP core corresponding to IP address 0x0a2b0501 not found I am having some weird issues with an IPO R12.1 that I am searching for answers to. The system...

I am trying to install a new instance of App server R12 and when I go to the webpage :7071 settings/system I see no NIC info for the App server. When I click on the network interface dropdown it does not show eth0 as an option. I know that it was there before as I was about to set up the system...

When I am installing the Application server R12 following Avaya's install checklist it says to install it in Hyper-V as a generation 2 but when I do it fails to boot up and I get this message. Anyone else having this issue? I have worked around this by using Gen 1 instead. Mike

I have a client that wants the receptionists to see the users busy when they put a caller on hold. This works for the desk phones but not for Workplace clients. When they are on the call with Workplace, they see them as busy but as soon as they put them on hold it appears as if they are free to...

I just turned up a App server R12 and am having issues logging into it with putty or winscp. They worked when I had it on the bench for pre-install but now with it installed, they don't work. I can log into the App server with them at the console but not with putty or winscp. This is happening...

I am trying to install a new App server to ESXI R6.7, I have it loaded and after some settings changes got it to boot but then it fails and I get an error messages stating, "failed to start Switch Root". I am not sure where to look for this as I have never seen it before. I was able to load...

I can't find anything on whether or not the B169 can transfer a call to another phone? They want after a conference call to transfer the caller to an extension for more discussion not sure if it can do this. I know on SLT phones it is just hit the flash/recall button but the B169 does not have...

Got a webinar invite from Jenne for the IP Office R12 release. Anyone else see this? Mike

I know this has been discussed at length but I am running into an issue with this. The user is set up for 2 step auth and I have an app password set up. I have taken the spaces out it and it still does not work I get an auth error from Gmail. Does anyone have this working in the last year for...

Does anyone know if the IX Workplace will work in EC500 mode with the IPO. I would like it to work as the One-x Mobile lite did before Avaya decided to scrap this very useful app. Mike

Just trying to understand this phone, I want to get one installed but am not sure which firmware to use. The IP Office is R11.1.3 and the K1xxSupgrade.txt file shows a R2.2 release but looking at the support site the releases for the Vantage phone are at 3.1.1 will this new release work with the...

Got the error of expiring cert for the "symantech Class 3 secure server CA-G4" is there a file to load to delete this yet or how can I delete it now? I have deleted them in the past but usually had a file to load to the delete folder. Mike

I have a customer that we just moved and upgraded to R11.1 SP2 FP4 and we are having issues with twinning. If the user receives a call to their extension and twinning is on it will go to the cell phone no issue. If the users answers the call or places a call from their extension and presses the...

I have a IPO that has been working but the ITdept decided to change firewalls to a Sophos firewall. I now am having issues with no audio even thou we have checked the ports and routing. I see when the IPO tries to connect that it is sending its private address not the public address. Everything...

Trying to set up split DNS for Workplace. The question I have is does Workplace have a character limit for the FQDN input? Mike

Can we pull a config file from a working IX Workplace user and send it out to the other users to simplify the setup procedure? Mike

Customer asked me if they could use LDAP as a single sign on for the workplace clients. They want to have the Workplace client to authenticate with LDAP and not the IPO so that they use the Windows login not the IPO user login. Can this be done? I only see the LDAP as a directory tool. Mike

I am getting a 480 temporarily unavailable when trying to use a DID pointing to VM:AAName. It works if I point the DID to an ext or HG. This is very straight forward and I have done this 100 times but for whatever reason it will not work. I have tried to point it to the voicemail option as well...

I have a J169 that I am trying to connect to a site remotely. The ports are forwarded per their IT provider. I know this is not the best way to do this, but the IT provider is locking down all remote phones via the end users IP address. We get the phone to connect when it is a STD SIP phone but...

I have a customer that has a remote J179 phone that we can connect but does not have audio the system is an IPO SE R11.0.4. It appears that because we are using the LAN1 connection for local SIP trunks meaning that the local address is 192.168.11.50 and the SIP trunks is 11.2, we have the...