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I've got a trial Advanced Edition licence on my VMPro at the moment as I'm trying out some VBScript stuff that we want to use shortly, but got an odd problem with it. Thought I'd ask here first before going to our reseller as it may be something in the code I can do as opposed to something else...

Guys, I'm wanting to do something that appears to be impossible (without spending cash on either VBScript or Database plugins!), unless there's any other good ideas! Until now, our out-of-hours support has been me, me and me. Now I've got another guy, and we each take turns on a rota. Our...

The new release of our faxing software that we use (Relayfax, if anyone's interested) is coming out soon, and has T38 faxing facilities in it, which would be great for me as I don't want to have to shell out for a dedicated fax card as the basic modems I'm using are causing more trouble than...

We're looking at upgrading our aging SQL box for something with a bit more power and memory in it. If I understand correctly, to get access to more than 4Gb of RAM, I need a Windows installation that will also access the extra, so I'm looking at Server 2008 (x64). However, the additional cost...

Hi Guys, After trawling through the Avaya docs and this site, I know I can't record internal calls (which is a shame, because of the managers wants to record someone's calls internally). However, we do have a call recorder hooked up between the PRI and the IP Office. Is there a way I can get...

A thought just manifested itself in one of my co-worker's brains! Is there a way to modify the ringtone based on the number called, for example... Direct-dialling an extention sounds one way, but calling via a hunt-group sounds different. It's so when we pickup calls in our group, we know what...

As a manager of a small team, most of the time, I leave myself out of the hunt group which is our department's main incoming number. I've configured a button on my phone to enable and disable my phone to ring in the hunt group, which I use at lunchtimes or when we need a bit more cover for...

At weekends, my department runs an emergency support service for our staff, rather than the normal support for staff and our business partners in the week. I discovered today that, despite numerous communications, staff don't ring the dedicated mobile phone number, and randomly ring personal...