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I've encountered a weird issue with CMSWeb that I haven't seen before. Some users use it to assign skills to agents as they don't have CMS Supervisor installed. Thye have used this without issue for some time and an issue has suddenly developed without any changes done to the system. When they...

We have Comms Manager 5.2 running and IP solution across multiple site using 16xx and 96xx series phones. We seem to be getting repeated issues where the phones go into discover trying to find a CLAN card to connect to. In most cases this seems to be down to the users putting in a 4 digit...

Is there a way to force the Avaya to send CDR information on unsuccessful call attempts on the CDR port to a call logger. We seem to get this for incoming calls but not for outgoing calls. In system-parameters cdr the field "Suppress CDR for ineffective call attempts?" is set to N and all...

We have an area that wants to issue numbers to different people that dial in and for it to ring on a number of handsets at once. They want the name of the line showing on their stations so that they can identify which line it is calling before they answer. As there are around 5 people in this...

We are in the process of rolling out 46xx series phones to a number of users in an office area. They have asked the question if there is a way of muting the key pad tones (or the beeping as they put it). I have had a look on the phone settings and also the 46xxsettings.txt file and can't see...

We are trying to get Avaya 4602 and 4621 IP handsets working with LLDP on a Cisco 4503 layer 3 switch. The switch is running IOS 12.2(53)SG1 and the IP handsets have got 2.91 firmware on them but they just doesn't seem to be picking up the voice vlan from the data switch. Can anyone offer any...

We currently have an Avaya running CM3.1 with CMS R13 used for reporting. The call centre uses work codes and is trying to reduce the time people are in system aux (reason code 0). They have been using the Group Aux Historical reports to do this but have found that time spent transferring calls...

I have a switchboard on both a G3r and CM2 at seperate sites. The two systems are linked via QSIG so that calls can be sent over the link to each site. Is there a way I can route attendant calls on the G3r site to the attendants on the CM2 site so that I can merge the two switchboards into one?