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Hey all; It’s been a while since I’ve had to post for help here, but you’ve all been a great resource in the past! I have a customer with a MICS 3.0, and a Startalk Flash 1.7. New customer to me. Their carrier, is telling them that their system is hacked? I have gone through the system and...

Hey All; I've got a customer with 2 x TPU 250's. Paging and Ringer are working well. The 2 amps are connected using the AUX out from Master, through WMT 1A, line matching transformer. They installed an "ANDON" system which integrates through their existing network via PC Speaker output into the...

Anybody know where I can get my butt set fixed in the 905 area code, preferably Hamilton? Any help is appreciated.

Hello All; It's been a while since I've needed to ask something. Normally I can get all I need from the FAQ's, or previous threads! Here's the need: Customer is planning to install commercial WiFi with access points throughout their premise. They require a wireless/mobile solution for their...

I know this is a long shot. I have a customer, and their flash has defaulted. No big deal, except her mother passed away 6 months ago, and was the voice on the system. She was in tears when she found out that her Mom was no longer there. I felt like crap, and have been fortunate over my 18...

Hello All; Can you swap a 6 port combo card on a MICS with another, WITHOUT defaulting the system? I have a customer who is having alarms pop up everyday. They have lost a call or two but it's a nuisance. System worked fine for years and then in December this started. I have checked and...

Hey all; Have a customer with PRI alarms on a weekly basis. Seems to be Mondays. The telco has ruled out their circuit, and keeps saying it's the equipment. If I change the combo card, I default the system, and I have already swapped out the DTI card. Any ideas???

Hello All; I have a customer that is experiencing some issues with their PRI. Nothing major, but they are receiving Alarms once a week, ALARM 75, and its become an annoyance. I do not have the enabler code for this system, and it appears no records were kept. Can I retrieve this from the...

Hey all; I have a customer with a cics and a flash. I can get into admin using feature 983, however when I press AA, it says "not allowed"???? I have done a "reinstall" and the problem remains. Any ideas? Thanks, as always.

Hey All; It's been a while since I've had to post anything here, which is a good thing! I have a customer with a CallPilot 150, and they experienced a slow meltdown of the system, since May of this year. We originally thought the voicemail was fried due to power spikes and surges, however I...

I have a customer with a SpectrLink Link 150. They have an SCD 508, and an SCD 516. The 508 is the master, and has been recently having connectivity problems with the wireless bases around the building. Supplier said go onto Polycom site and download software update/grade, and should resolve...

Hey Guys; How do I downgrade a used MICS that had an expasion card in it, back to default. I installed a refurb, and obviously it had a 2 port fiber exp card in it, because that was the only way I could get it to work. Any help is always appreciated, Thanks, Scott.

Hey All; Haven't come across ACD in NAM for awhile, and I have a customer with a used system. I have programmed it to answer with AA after 2 rings, and I have defined the attendant in both the operator settings, and the table, there is no menu prompt, and the CCR tree 1 is enabled. Every once...

Hello All; I have a customer with a 4.1XC MICS, running PRI, 1 x 6 port combo card, 1 x 6 port standard fibre expansion card, 6 x 0x16, 1 x 12x0 (3 x CID), 1 x 0x8ASM. Tried to plug in 2 more 0x16, into top 2 slots of 6 port fibre card. I believe they are allocated for companion, and as such...

Hey All; I have a MICS with 7.0 software, and a CP150. Calls are answered by the CP's auto attd correctly, but when the caller dials the ext they want, the CP is saying that the ext does not exist?????? I have never had this issue before on any key system, with a flash, or a CP? I am tempted...

Hey all; I have a customer with a 7.0 XC , MICS. I can connect to the system using the NRU 11, but when i try to backup the programming to my laptop, or the customers P.C., it tells me that "System ID -------, is in use, in a programming session, Try later" HuH?? I am the only one who...

Hey All; I have a RAD installed, and can program through remote connection. However, when I try to do a backup, it reads: map file 'AMG00ENG' is required. I am lost as to what it is looking for? Any help would be appreciated! Thanks, Scott.

Hey Everyone; I have a new C.I.C.S. I just put in with 7.1, CallPilot 100, and a bogen TPU 65 amplifier. I connected the paging, no problem. I connected the AUX Ring, BP 25, Extension amphenol, to the "contact ring" on the amp, no problem. Before I could program the Aux ringer to a set...

Hey All; Thanks in advance for any and all posts. Wondering what it takes to change system ID. Is it only sofware upgrades? Had it happen, didn't know, and PRI enabler was no good. Got the ID before I did upgrade, got the enabler, swapped software and tried to input enabler....... No good...

Hey guys, and gals; I have a MICS 4.1 I am cutting over to PRI today, and was wondering....... If I bring up the system successfully with the PRI, can I then shut it down, and insert a 6.0 or 6.1 software cartridge without problems? Customer has had some glitchy issues, and I thought that an...