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  • Users: New2Telco
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  1. New2Telco

    Night auto attendant help!

    We have one of our remote locations setup with a night service extension in the "trunk-group" so when the receptionist presses the "trunk-ns" button all the incoming calls go to the Night AA announcement. However this location is requesting that calls coming to DID numbers go straight to the...
  2. New2Telco

    Feature buttons relabeling

    Hello, We have been deploying 4620, 4621 IP phones in our company and the feature button assigned to dial the Audix extension to check the voicemail appears as "AD 8" for Abreviated-dial 8. I would like to rename this button "Voicemail" but I have not find a way to do it. I found the option on...
  3. New2Telco

    Analog ports assigned to Audix question

    Hello all, In my company we have a total of 12 analog boards, but we have upgraded many of our phones to digital and IP.For the total number of analog lines we have we only needs 5 boards, so I'm trying to consolidate moving all the ports to these five boards. I've been able to clear 7 analog...
  4. New2Telco

    Easiest way to find disconnected ports

    Hello, I need to make an inventory of how many ports (analog and digital) we are using and how many are disconnected in our main office. So far the only way I know is looking at the status of each station but I am trying to avoid that route. Is there any way to run a report or a list of stations...
  5. New2Telco

    CMS automatic reports question

    Hello, I'm trying to help with CMS administration at my company. We have a small call center and there are a couple of reports that print automatically each morning, but they need to be modified. I don't know what is trigering these reports to print automatically and if it's possible to modify...
  6. New2Telco

    How to find the DID to station information

    Hello, I am trying to find a commmand that can show me the DID#s associated to stations, but I don't know if there is such a command. Thanks.
  7. New2Telco

    EC500 feature questions from a newbie

    Hello, I am new in the Avaya telecomunications and I'm trying to learn some stuff on my own before my manager approves an Avaya class. In our company we have an s8700 and we have some extensions with the EC500 feature enable. I am trying to find how many used and available licenses we have...

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