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Hi, Do my prologix avaya PABX which is currently in running in CM1.03 can be upgraded to CM5? Thanks. If YEs, What are needed?

Hi, Please check my vector for any problems before I implement. Add your suggestions as well: 1-wait-time 0 secs hearing ringback 2-queue-to attd-group 3-wait-time 10 secs hearing ringback 4-collect 1 digit after announcement xxx says something like this: "All of our operators are busy. If...

Hi, I need to change the time in my S8700 server. Do I need to change both the active and standby or just the active and it will just synchronized to standby? Thanks a lot.

Hi I have G700 and S8300. When I do list media gateway. I have Control IP which 192.168.10.2 and IP address 192.168.10.3. What is the difference between the two? Thanks!!

Hi, I want to have my fax. It will go through Ip trunking. What are the necessary setting to consider in setting it up? Thanks a lot.

I need to take ACA, but I need to take CTP first. Do you have study guides or questions that might help me passing the exaM? tHANKS ALOT.

Hi, I need to extract CDR files from MY call manager for my implementation of call accounting system. Is it possible on hyperterminal? Thanks.

I need to implement this urgent. I have 3 hardconsoles for my attendant and they are in a hunt group. Now I need to have proper call handling. I want such that when a caller comes in to my hunt group and after several rings if nobody will answer the call, it will go to a VDN that will route to...

Hi, I have 3 attendant consoles in a hunt group. Now, I want to do simple call handling. This is my requirement. I want such that if all 3 consoles are busy or after 4 rings no one will answer the call in the console it will go to one extension or another hunt group number. How to do this...

Hi, I need to know if how many numbers of queue or calls can my operator or attandant can handle. Thanks a lot.

Hi, How do I know if my CDR buffer was full? I have G700/S8300 server. Please help. Thanks a lot.

Under disp sys customer options, I have Vectoring (Basic) to N. Does it mean that I cant do vectoring? Thanks a lot.

Hi, Please be guided because im really newbie in vectoring. I have this basic vector for our main trunk line: 1. collect 4 digits after announcement xxxx 2. route-to digits with coverage y 3. route-to number (console number) 4. stop I want to make some changes or addition. What will be added...

Hi, I have my S8300 server running CM 3. I have my call accounting via TCP/IP. One time my call accounting went down and the next day it was up and the CDR in that downtime didnt appear in my call accounting. It should appear right because there should be a buffer. How can I retrieve those call...

Hi, Right now I have attendant which is softconsole. All calls will go to that attendant if they will dial the said main trunk. Now, I want to build an auto attendant that when they dial the main line, an announcement will say' Welcome to ABC, If you know the local number or extension of the...

Hi, I have setup a small vector for my helpdesk. I have four stations in that hunt group. I build up a vector such that a caller from the VDN number will queue to that hunt group. What I want to happen is this: If a caller comes in, then the most idle agent in that hunt group will ring. I...

Hi, I have my Call accounting software connected to Avaya. When my call accounting was down for 1 day, I wasnt able to retrieve the calls for that downtime. Any help. How long will it stock to the avaya server. Thanks a lot.

Hi, How does messaging split works? Because I need to make a vector such that if the operator cant be able to answer the call, the calling parties can drop message for the extension they want to talk to., Please help. Thanks a lot

Hi, I have two site in IP trunking. One is AVAYA and Other was CISCO. I set up such that one of our DID from avaya will forward the call to a CISCO specific extension. What I did is have coverage path with remote coverage r1 in it. It will point to my CISCO ext. So if somehow is calling that...

HI, I need to install patch for my IA770. I follow the guide on how to do it. But as I go through, there was no option under messaging software to install software. Did I miss something to look at? Thanks a lot.