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I work for a mid size hospital (300 bed) & we are currently shopping around for a Virtual console application to replace our existing cinder block 302 consoles. We currently have a Avaya CM PBX (not sure of the release, fully upgraded in 2012, sorry, I'm an Avaya rookie)) We are looking at SPOK...

I have a law enforcement customer that we have started servicing well after the initial install. The system is a MICS 4.1 with LS/DS & CLID trunks on it. 2 of the incoming trunks are 911 trunks(NOT CAMA) fed to the system from their "true" 911 system. After the system took a power bump, I am...

I have an odd little problem that I've never run into before. Its with a MICS running 7.0 I believe. Its set up as a squared key system. Lines 1-5 ring @ the receptionist which they then want to ring to several other phones after 4 rings. I built a hunt group & included all necessary extensions...

thread799-1505875 So...this problem likes to come & go... works ok for a while, then the problems spring back up. do we keep rebuilding? or tell them to buy a dang CP

I have a customer that is trying to access the programming @ one of their sites. When they enter "feature ** 266344" it then asks for a "user ID" I'm not familiar with this step in accessing the programming. What is the default value for that prompt?

Is there any way to pull the Serial number off of a call pilot using a telephone set? I have a customer that is out of town & needs a mailbox upgrade addition. They are not set up for any sort of remote administration unfortunately, but I was hoping I could walk the site admin through...

Customer has a MICS 4.0 with a T-1 & 1 each digital & trunk expansion modules connected to a Rel.2.02 Startalk Flash 4 port. Sporadically, some messages are being delivered 1-2 days after they are left. For example, user will check messages at 5:00 Monday, then Tuesday they will get a new...

I have a customer with a PRI MICS & a call pilot 150 thats been in place for about 3-4 years. 1 user(the boss) has trouble consisently retrieving his messages from a cell phone. According to him , sometimes it will work, sometimes it won't(according to him, signal strength is also not the...

Recently upgraded a customer from an old 6x16 to a new CICS 7.1. The customer kept their existing M7208 sets in all locations. Some users have noticed their handsets being "hot",but only their own voices, not the person on the other end.The problem occurs on all calls, both trunk level &...