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Good Day Forum I have an existing customer that insisted on administrating their own Avaya IP office 500v2. "Simple add/move/changes nothing to high level" they told us. So I authorize our staff to send them a copy of the Manager software (you see where this is going?) Anyways the customer's IP...

I am setting up a couple of 9608 VPN phones on a IPO 9.1. I have all of my VPN settings correctly. The phone boots up, brings me to the extension log in page, then displays Wrong Set Type when I try to log in? Anyone had this issue? The monitor software give the following error: 231116381mS...

Working on a client that has an older version of the BCM50. I am attempting to log into the unit utilizing the nnadmin/PlsChgMe! default password which I am unsuccessful. My question for my BCM guru's is I vaguely remember a different password combination for older versions of the BCM? Am I...

Hey I have an intriguing question for my IP Office designers. Simply… Can you put callers into a Hunt Group Queue if all VM pro ports used? I have a customer running a winter weatherization radio ad; in the event of high traffic volume can I place overflow callers into queue while the system...

IP Office 8.1(69) VMPro 8.1 93_40 I have a customer that would like to set-up a information box in their HR department. They would like a DID setup to allow callers to connect to a voicemail box/ AA module that provides a list employment opportunities. They would like the ability for the call...

Avaya IP Office 8.0 (43) I have a client that has two Hunt Groups. Hunt Group Primary and Hunt Group Secondary both Longest Waiting. The Primary Group exclusive responsiblity is to answer the phones. The Secondary Group has multiple tasks. The Customer would like for the calls to overflow to...

Is anyone currently using XO communications SIP trunking on a Nortel/Avaya BCM? How is it?

I have a client in that recently purchased a company in Ft.Laurderdale. The Ohio Office is currently utilizing a MICS. The customer would like to stay with the Nortel product line. (They have 40 spare phones). If I propose a BCM upgrade design at both sites. Can I program VOIP truck between...

BCM450 R1 Version 8.0.1.00.301 I have a Small Call Center, every once in a while client sends over a Help Desk request stating that one or two users can not access the intercom button. The LCD display reads "No Free Buttons"? It eventually goes away after set timeframe.....Anyone have any ideas?

Trying to visualize a design... BCM 450 Inside a Hunt Group (Broadcast)would a No Answer status for all extensions create a Overflow condition?

Searched but couldn't find a thread to the simple question. How many extensions can be in a hunt group? More specificly how many extensions can be in hunt group for paging? What is a programming resolution if it exceeds the amount. Program Zones is an obvious answer. Any additional options?

I am a Nortel technician relatively new the the IP office platform. Due to the obvious situations with Nortel our company has decided to test the IPOffice waters... .We got our hands on a IPO 500 4.1(15) with a DS30 6.1(15). Everything works great until I attempt to add a DS16 version 4.1 (31)...

Can someone assist me in the correct way to program a secretary phone to ring the presidents DID line simultaneously 4 times, if not answered by secretarty the caller goes into presidents voicemail. IP 500 v4.1 Phone Model 5610 PRI MPLS connection

Hello, TekWorld. Quick question! From everyones experience what is the best way to remotely record voice greetings onto the BCM50-400? Without compromising sound quality. I can't seem to get the same voice quality similar to recording onsite. The recording sounds distant and airy? Any suggestions?

Quick Question. BCM400. Client Central Answering Point is moving from a T7316E to a IP2004 model. Where do I go to change the system to recongnize the IP phone as the CAP?

My Distributor sent Keycodes to wrong address... wont be in until Monday. On site working off of a BCM400v4 and would like to at least pre-program 1220's. Can I program the phones to the BCM now and upload Keycodes later or does the IP keycodes need to be installed first?

Hello ALL SuperTECH's. Quick question what other simple features/applications does the Keycode for LAN CTE offer other than Outlook contact list intregration and Call Center applications?

I have two BCM50 3.0 that I am am prepairing to network together through VOIP trunks and MCDN. My question is concerning dialing plans. LocA has 4 digit DN's starting out with a 44XX and LocB has the same design 45XX. No numbers corrisponds with one another on the other system. Is there a...