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I have a customer with an IP500. They currently have 4 EU 24s and are possibly looking to add another but I am finding some confusing information as to how many the IPO can actually support. One document says 2 per DS module (which they have 2 of) and another document says a maximum of 8 is...

Here's an odd problem I have not ran into before: Customer is running on an IPO 406 with 4.2.14 on it. I just received a call in which a guy is saying that almost all of the numbers in his call log are showing up as "Unavailable." This happens with both internal and external calls. Anyone...

Hi Guys/Gals, I've got a customer who is moving their IPO from one location to another. My boss is fairly insistent that there is a bunch of programming changes that need to be done in order for the system to move, but I don't think there is that much to it. My boss doesn't really know the...

Hi Gang, I'm having a weird issue!! A few weeks ago we upgraded our customer's IP Offices to 4.2 (14). They have 9 different sites and only one of them has been complaining of this problem since then. This site in particular has about 10 users. They are all complaining that they can hear...

Hi Gang, I've got an customer with an IPO 406 running 3.2 (17). They are claiming that suddenly their night auto-attendant is not picking up when someone calls in on one of their main lines. They said that the caller hears one ring and then there is just silence. I have double checked to...

I was recently hired on to a company that sells IP Office systems. The way they want me to learn is by giving me the in house demo unit and saying "here, learn it". I've been given a list of different things to program but have run into a bit of a trouble. I've made it through about half of...