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thread911-1496741 Hello all, i have aNICE 8.9 voice recording system with an Avaya AES doing integration. i recently observed that when agents are queried most of the time the voice attached to the names/login id's is not theirs. Most of the time the voice belong to someone that either worked...

hELLO ALL, I have a g650/S8720 CM 3 system connected to an External IVR system. The agents have complained of intermittent call drops either on answer or while on the call. They have also complained of one way path conversation. Does anyone know of a way i can know for sure,what is responsible...

thread911-1085761 With respect to the attached thread, i would like to know how i can deregister all regisrations with the screenlogger because i realised that when i checked the Universal Agent Table of the tester application, i had a lot of registrations that are obsolete. It appears that the...

My system is a S8720/G650 using CMS for reporting. I noticed that for a particular day an interval was missing from a skill interval report. What could have gone wrong and how can i get that interval back. Thanks

hELLO, I use NICE 8.9 for recording, Avaya 8270/G650 for processing/gateway, Avaya AES as CTI. I noticed that when i run a query i get E121702 in the status field, 0 in the logger field. When i try to play any of the calls i get the following response, "The selected call(s) are not on disk...

hello, I have a g650/s8720 system and i was wondering if it is possible to get a report on all the numbers that called into the PABX in history or realtime?

Hello all, Is it possible to get a report on CMS that gives information about the frequency of offered calls. i.e. Number of repeat calls from the Offered calls to Call Center).

Hello, I have a g650/s8720 system and recently we have been experience moments of silence when on call. That is, at some point one party would be unable to hear the other party.However, it normalizes after some time. This happens intermitently. Any idea what could be wrong. Thanks

Hello all, I have a g650/s8720 system that connects to an external IBM IVR system via a direct connection E1 trunk. Currently when i do a status trunk the status of the trunk is "OUT OF SERVICE NE". What could be wrong with the trunk. Thanks

hELLO, I have a G650/S8720 system. Recently i noticed that some of my agent stations do not display the call duration(timer) while they are on a call. What could be responsible for this. Thanks

Hello all, I have a G650/s8720 system and I use SS-64 MOH CD music source connecting through a voice coupler to an analogue port to supply Music on hold to Customers when they wait in queue at a VDN and also when calls are put on hold internally. Recently, the music cd was changed and since...

hELLO ALL, I have a G650-s8720 system. and a situation whereby an agent logs into his IP Phone and the log in duration displayed is say 5hrs:30 mins for example. I would have thot that he probably didn't log off the previous day but this is in a call center with a free seating arrangement...

hELLO all, i have a g650-s8720 system that interfaces with an external IVR.A couple of E1's connect the two systems. The IVR system is pushing calls to the Avaya switch but not all the calls are coming through. Running a status on the trunk group on Avaya i learn that the trunks are IN...