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By using either Manager, System Status or Embedded File Management, is there a way to confirm if an embedded voicemail user has recorded their name? I have a case where Dial By Name is not working. I can see in Embedded File Management several files that look like greetings, messages and other...

Where can I down load the Application Builder for a Call Pilot 201i?

I want to configure a BCM 50 to an Option 11 with IP that is already connected to several BCM 50's using four digit dialing. The Option 11 already has a CallPilot which is centralized for all BCM's. What will I need in order for this new BCM 50 to utilize the centralized CallPilot, MCDN or will...

I am working on a Call Pilot 201i. The following parameters are in the system configuration but I am not sure what these are specifically or what they mean. Some seem intuitive but I want to clarify. Can someone help me with this? Voice Seats 400 Email by Phone Seats 0 Email by Phone...

I am looking for an Install Data Tape for a Meridian Mail Release 13.12. Does anyone have a Nortel Part # for that?

We had a PRI configured as 5ESS and all incoming calls went to the console and displayed all DID info: who was calling and the DID number dialed. We upgraded the PRI to NI2 and installed an NTBK53 to accommodate NI2. Everything seems to be working fine at the moment except the incoming Caller ID...

We have switched PRI carriers from AT&T to Nuvox. Everything is the same in PRI programming and routing except we are no longer able to dial international calls (011). The route configurations are still the same as before, the restrictions and permissions are the same as before, and everything...

On a BCM 50 Call Pilot, the system does not provide a "beep" in order to alert the caller to start recording the message. Where is the setting to turn that on?

I have a Call Pilot on an MICS that fails to function after a few days. It will not answer lines and I cannot log in. When I attempt to log in I get "No Resource Available" in the display. Can anyone assist me with what the problem may be?

What does it mean when all the lights on the Base Function Tray of a BCM 3.6 are flashing? Call Processing seems to be working.

I have a Option 11 running Succession 3.0. I have two attendant consoles programmed on the same digital card. One of the consoles does not ring all the time. Is there a problem with programming two consoles on the same digital card?

Can the Compact ICS accommodate a PRI or MCDN netwroking?

Is there a way to configure out bound caller ID on a PRI so that each station calling out will display the extension's DID number?

I have some DID numbers terminating at a console. Is there a way for the console to display what DID is ringing so that the attendant knows who is actually being called? Is there a way to toggle between who is calling and what DID number is ringing?

To my shame, I have not had enough experience with the E-LAN and T-LAN portion of the Option 11 for my memory recall to be as strong as I would like. What connector does the ITG adapter interface with in order for the E-LAN and T-LAN to communicate with the network?

To access your personal mailbox, you press ** while your greeting plays. This used to work. Something has happened and now when your press the first * the system disconnects the call. Can anyone explain what has happened or what I can do to fix it?

I am trying to determine the software version of an MICS. The version number is SP30CQE06. Is there a convenient list out there that cross references the different software versions. I have an old one and it only goes up to version 6.0

How does one determine which updates and/or patches are needed on a new BCM 50?

I have an ACD queue that works fine using m3905 sets. I replaced two of the sets with the m3905's that do not have handsets. These new units will shut down after an hour and I have to go and enable them. After about an hour they shut down again. Can anyone tell me what is happening here?

I know very little about the Partner product, but I can follow directions. I want to program some external lines to be answered by the Partner Voice Messaging PC Card after 4 rings. Can anyone help me out? Thanks!