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Trying to setup Auto Attendant with CCR tree to transfer incoming call to inactive DN using outdial method Route / Phone number 9xxxxxxxxxxx (where all x's are mobile number). It exits the system without calling out. If we change the CCR tree to Intercom and local DN it works.

How do we override restictions on an IP phone? Tried setting password against CoS and enabled feature 872 which prompts for a password but does nothing after enter 6 digit password and Enter.

Is there a way to change the line pool for a range of DNs, rather than changing the line pool of each DN individually?

Hi, Is it possible to set USER TRF on any TTY in CS1K and use OTM to collect the traffic reports? Ps Don't have a buffer box or printer for TTY port but heard TRF was required on a TTY and could just use OTM.

Hi, We have a BCM450 with PRI and LAN CTE to allow calls to go to an IP Console. How do we setup the main number of the DID range ie 1500 to go to the IP Console? Is there an attendant configuration where we can specify the attendant DN to "0"? Is it possible to setup a HOT key on the IP...

Hi, Is it possible to make an external call fallback to the attendant or voice mail on the CS1000 (Rls 5.5)? Currently have IP phone used as a dummy extension so we can use TOD routing. In normal hours incoming DDI call gets sent to external help desk number after only 1 ring cycle (FDN/HUNT...

Hi, There appears to be hundreds of CallPilot Event Codes which are severity Critical (somewhere in range 33600-61 399). Does anyone have a cut down list of the most generic critical alarms for monitoring the health of CallPilot? Trying to work out which critical alarm to filter on is proving...