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I have a customer that is required to transfer incoming external calls off net. The problem is; the call display of the receiving off net party is the clid user making the transfer and not the original callers CLID. Is there a way to change this. The brain is a wonderful organ; it starts...

We have a customer with AVAYA IQ. Getting a list of current supervisors logged in on CMS was easy. Is there a way of seeing who is logged in at any one time. My customer is running into a licensing issues. The brain is a wonderful organ; it starts working the moment you get up in the...

We are converting 16000 endpoints from CLAN to PE. We have found that some phones in the environment were statically assigned there network credentials. Is there anyway to find out if the phones were statically assigned vs. the ones that got there info via dhcp. The brain is a wonderful...

I have a customer that is looking to the * character in vectors. We turned on SA7852 however we still can't use a * in our collect statements. Is there another dependency? The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you...

We are using SNMP version 2c. We setup: SNMP MIB II Parameters. We setup: Query Originators We setup: SNMP community When we try to setup the SNMP Trap Destinations we get an error. Sorry, the following error has occured: Month '1' out of range 0..11 at/html/base/perl_lib/SPIRIT.pm line...

Building a new MM with a MSS backend. R5.2. Part 1 of the DCT files runs successfully on the MSS. The DCT file then fails on the MAS with the error listed in the subject. I can ping both servers/local and private. Tried rebooting the servers and re-running the DCT with no sucess...

Does Avaya have a Desktop Wallboard app that can work with CMS or IQ The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.

Anyone know how to block the incomming CLI when a call is made to a paticualar DID. The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.

Does anyone know the proceedure for changing the admin password. Our cust account and root passwords are working however admin is not. We can putty in as cust and su over to root no problem, however I dont know how to change the admin password. "passwd admin" doesnt work. We can access...

We have a non-EAS location. When a call is answered by an agent the agent automatcally goes into aux. the call remains in Q. The phone rings we answer and the call is gone. We did a trace on the station. We did this on a hard phone and also on one-x communicator. same result. time...

The ARS access code can have two entries. Access code 1: (typically 9), however there is also Access code 2: which I have never used. Can someone provide the significance of this. If I were say enter a 8 here. Would pressing 8 access the ARS tables in exact sameway as 9. Or are there...

We have a System Manager 6.0 with MM5.2 with multisite enabled. The switch native subscribers are 11 digits in length and add the + for the canonical. example. 14162350000/+14162350000. When we try to add a subscriber via system manager it looks like the maximum subscriber length that can...

I have a customer that is sending calls to a 3rd party device via a ACD hunt group in a vector, if there is a delay in answering the receiver will not disconnect the call if it hears a "7" dtmf tone every 30secs. Is it possible to generate this in a vector. The brain is a wonderful organ...

Im running BCMR. R2.4.3 build 318, I have a CM 5.2.1 with EAS enabled. I cannot get any agent stats. I can't get the split skill summary report or any historical agent reports. There are no names listed when I run the historical agent rpt. Below is the CM config. Any help would be...

Server Offer Type: VIRTUAL_APPLIANCE SW Version: r5-2-1-103-0 Im installing a AES 5.2.1. All Ips are reachable. I.E. domain-0 console AES I can login without any issue. When I go to the AES virtual machine the normal menu system is on the left hand side, however none of the links are...

I have a customer that has a number of tenants, each tenant is at the same location however running like individual companies. We have tenant to tenant restrictions in places and this works fine. The problem Im having is Dial by Name. When the customer selects this option today it goes to the...

Nortel has a feature where by the called party can listen to the caller leave a voice mail and then pick it up if they want to not. We have a number of customers looking for the avaya equiv. Is it possible with CM/modular messaging enviroment. If yes, could you provide what is required...

I have a customer that wants to have tone on hold. He has a cm 5.x S8300/G350 with tenent partitioning turned off. I changed the music feature in system features to tone, however it does not work. The brain is a wonderful organ; it starts working the moment you get up in the morning, and...

I have a customer with BCMR. For Skill reporting. ACD calls are working but Abandons are not. I checked a real time report from the "PBX list bcms skill 1". Its the same there which explains BCMR. Any ideas as to why this is not working. I can see the agents, ACD calls are working...

When MM transfers a call from the auto-attd or caller app. it says. Transfering to: <name greeting> then the call goes. I have a customer that wants the call transfered without the name greeting announcement. This is the first time I've had this request from a customer. The MM is 5.1 and...