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I'm hoping there's a way to do this. As we are still working from home, we realized that there are a few calls that come in to reception that need to be transfered to one of the partners but with no one there we need to take those specific calls and route them to either the partner's extension...

I tried the Avaya help but it doesn't say anything about it. Thanks

New to IPO but coming from CM. Here is my situation, we have a Whistleblower hotline that we need to have on the Chief Compliance Officer's phone and nowhere else. So for something like this where we need a number to ring on someone's phone but didn't want the extension tied to its own phone...

Having an issue with certain extensions causing 9640 to be non-responsive. If i log most extensions in, the phone works fine but if i log in 5246 the phone will not get dialtone and pressing any button just gets a loud beep (almost as if there was a stuck button). I have removed 5246 from the...

We recently changed our Mailbox Gateway so in MM we added the new External Host to "Server Administration>External Hosts" and switched the Mailbox Gateway Machine Name under "IMAP/SMTP Administration>SMTP Options" to the new host. However, Notify Me messages are not going out and in the...

So we made some changes to our system (added a SIP trunk) and we want to test Emergency Services. I know in NYC you need authorization for a test call but I am unable to find out who I should be calling to get the authorization. Does anyone know?

When i try to log in extension 3506 it will log in and look like everything is normal but when you press any key on the phone you get an error tone. This happens no matter where i try to log the phone in. I have tried removing and recreating the extension (including VM) both by duplicating a...

I was wondering if there is away in ASA to find out what extension dialed a number? For instance, we had $500 worth of calls to the Dominican Republic last month and I'm trying to find out what extension the calls were made from.

We're having a problem with our primary carrier and would like to make outbound calls go over our secondary carrier. is there a simple way to do this?

We are leasing space to another company and allowing them to use phone lines on our system. They would like their lines to have their company name come up on the external CID. how can I set this up?

We use Verizon for Local/Regional calling and ATT for Long Distance. If I call a local/regional external number on Verizon's network, the CID on the far side displays my company's name. If I call someone using Time Warner or Cablevision for their landline the CID on the far end says "Nicole...

We use Verizon for Local/Regional calling and ATT for Long Distance. If I call a local/regional external number on Verizon's network, the CID on the far side displays my company's name. If I call someone using Time Warner or Cablevision for their landline the CID on the far end says "Nicole...

Hey Everyone. Is there a way via Site administration that I can get a list of all users that have EC500 (or other features) enabled?

I'm not too familiar with this so lets see if I can get some help. Here's the scenario. An executive wants me to create a new ext. that when dialed, will ring both him mobile devices. I have that all set up and working but he wants the call to drop after 4 rings so it doesn't hit the mobile...

I had a user on a conference call with two other outside individuals (using InterCall for conferenceing). She put the phone on mute so she could discuss something with another individual and one of the parties said they heard background noise/interference, the other person said "Yes, we hear you...

My boss was suggesting that I get some certifications through Avaya as we are now using them for our telephony needs. I've been to the Avaya University site but not sure what to take relating to my field. I'm in charge of managing basic adds, moves and changes as well as anything else our users...

We have an office in NY and one in London and would like to replace our existing external ringdown line with an internal one so we can avoid paying another company to handle this. The two sites are linked and the phones work well. Coming from an Opt 11c I'm not sure the best way to do this in...

This question has probably been posed several times but I must not be searching the right terms. Is there any way to get, say a speed dial on the main screen of the phone. I know theyare set to reserve those spots for call appearances. The thing is, we have a couple of sets in our london...

i have a non-DID extention setup in a remote office that is bridged on several 9640 phones, 4 to be exact. When the primary is on the line, I would like for others who have that bridged appearance to be able to jump in on the call. When they try this they cant pick it up. I've checked the...

I'm brand new to Avaya and I have a question about the ARS table. When anyone dials 311, 411 etc. they have to dial 9 first to reach an outside line. I want to side step this so they don't jhave to dial that 9. I was able to do this for 911 by creating a digit-conversion for 11 with a...