Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: CSkabul
  • Content: Threads
  • Order by date
  1. CSkabul

    Nortel BCM 450 with H.323

    Can any one help us How to integrate Nortel BCM450 with Astra PBX with H.323? We have loaded H.323 Trunk license on BCM 450 We are using IP softphone from BCM 450 side,Analog phone used by Astra Side Would be great helpful if any one providing the doc's or solution .Thanks in advance!
  2. CSkabul

    BCM 450 Call Center Queue music

    Hi All, We installed a BCM 450 with Call centre its working fine, But the customer calling too the call centre, the agents are busy the callers able to hear only the ringback tone. My question is instied of the ringback tone shall we upload any wait message or any recorded messages...please...
  3. CSkabul

    AACC 6.2

    Hi All, Where can we download the AACC 6.2 software from the AVAYA site, We tried our best but we coudnt get any link for that. please help us. Thanks in Advance
  4. CSkabul

    New 2050 licences question

    Hi All, We are planning to buy new 2050 softphone licences, we have a question....the belwo liceneces file where it will show 2050 phones deatils RANCON 40 RANRTE 512 MUSCON 60 BRAND 2 DECT USERS 0 DIGITAL_TELEPHONES...
  5. CSkabul

    Not ready agents goes to ready mode while the agents on breake(CC 6.0

    Hi All, We rae faceing a strange problem on our Contact center....the agents will make the softphone to not ready and will go for some breake (Smoke, Tea etc) but the softphone will make some time the agents phonr to ready and the calls started flow in we are using force call at our call...
  6. CSkabul

    How to Block Supervisor A observe Supervisor B agents

    Question: How to Block Supervisor A observeing Supervisor B agents, Is any work around, Both Supervisor are in different ACD group
  7. CSkabul

    New PRI on BCM 450

    Hi All, Did any one have PRI configuration with EURO ISDN For BCM 450.
  8. CSkabul

    BCM 450 IP set Password

    Hi all, I am installing a BCM 450 new... i want to know on that IP set Default password
  9. CSkabul

    Outbound call Campaign wont start daily morning

    Daer All, We use for our customer for outbound dialer with CCMS,CCMA,CCT & CCMM the problem we are faceing daily morning some campaign will start and work normaily some wont work properly, What could the problem, The site have all updated patches. We tried in both ways to get the campaign to...
  10. CSkabul

    CDR not coming one route

    Dear All, We a one 61Cwith a customer having below problem. Only on E&M Route not showing CDR, the rest PRI and other routes working proper, please see the route and trunk prtint out below. Thanks in advance **** >LD 21 PT1000 REQ: PRT TYPE: RDB CUST 0 ROUT ACOD 83 TYPE RDB CUST...
  11. CSkabul

    New remote installition

    Hi all, Do any one have any idea who will do remote installition and support for witness IP recording with Nortel CS1K 5.0
  12. CSkabul

    Option 61 with E&M trunk

    Hi all, we installed a E&M 6 trunk for one customer Place, we can make out side call no issue but the incoming call not coming via the E&M trunk the extension number will start from 41XX but the E&M send from the router 9302 +41XX extension number, did any one faced such problem? The router...
  13. CSkabul

    How can see On GRTD the agent not ready resion

    Hi all, We installed the CC 6, The customer was asking when the agent will go for not ready, they want to see the resion of the not ready, Can its possible in CC 6?
  14. CSkabul

    CC 6 With Cristial report

    how can the developer will access the CC 6 data base?
  15. CSkabul

    500 Line Side E1 Problem

    Hi i have 120 port IVR connected with Nortel MPS 500 on that i am faceing some problem some of the extensions i can dial and reach the agents. what could be the problem i am posting working and non working extension below Working one below NACT REQ: REQ PRT TYPE: TYPE TNB TN 4 0 8 13...
  16. CSkabul

    Agents phones goes NRD its own

    Dear all, I am using now CS1000E and CC 6.0 on that the agents will go automatically not ready. The problems like below: If no call waiting on the queue the forst call come inside teh CC 6 for some xx Skilset on the XX stillset Ideal agents will go not ready mode automatically? The agents on...
  17. CSkabul

    2050 phones not able to acquire on the CC 6

    Hi, I configured some 2050PC phones on the system and tring to acquire on the cc6 but its gives error...whay could be the problem. In SUPL have to do some changes?
  18. CSkabul

    CC 6 Calls will disconnect while answering before a ring

    Hi all, The agents will answer the before one ring the call will drop on the CC 6.0 system what colud be the problem?
  19. CSkabul

    CC 6.0 New installition and problems

    Hi all, I can see the Phone set logged on the Phone set/Voice port but the RTD or on the supervisor I cant see the agent logged in status. What could be the problem? any think related the configuration? Thanks in advance
  20. CSkabul

    CC 6.0 after putting data from 4.2 SU down

    hi all, After put the 4.2 database to CC 6.0 the server utility was not starting up. what could be the problem? Pls help

Part and Inventory Search

Back
Top