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All, I thought I would post this useful nugget of info. I will admit the script is a little on the messy side but it works and some of you may find it helpful. Please post any improvements or suggestions that you may find. # Auto Audit Script by Adam Cooperman # # This script can be used to...

Hi all, I am back again to raid the depth of knowledge that is Tek-Tips. I would like to know if it is possible to have a IDC table on an incoming SIP route, the reason for this is that we use DNIS to present the name of our stores for a divert project. We are looking at using a VOIP provider...

Hi guys, I am not sure if this is the right forum but I need some advice. We are currently undergoing a trial of diverting all call from our stores to Head Office. As of current the trial is only 12 stores, the maximum number of calls we have recieved at any one time is 14 at peak. We are...

Hi Guys, I have created an endpoint on our nortel switch using H.323, this is linked to another companies asterisk switch. I can call them fine and i can call any number they have, below are the TRAK results. TN 031 0 00 04 KEY 0 SCR MARP ACTIVE VGW TN 031 0 00 04 ORIG TN 031 0...

Hi guys, Our call centre runs multiple ACD's and we are doing a trial of a new system whereby we take all of the calls for our stores. We want to make sure that if this new trial was to get flooded with calls it would not take all of the lines used by our sales department. Is there a way to...

Hi guys, I am back again to raid the mass of knowledge that is this forum. I am trying to find out if you can assign the supervisor and emergency fixed feature keys from a 3905 to an expansion module on a 3903 ? If I can what are the features called and is there any configuration needed...

Hi Guys, I have recently had a 3904 delivered as an extra phone for our reception, I configured this phone and tested the config with a handset we already have here and it is fine. The new phone that arrived for this position does not get anything on the screen when plugged in as well as no...

Hi guys, I have returned to probe the mass of knowledge contained within this forum. We have 2 seperate sites both with a CS1000S with a virtual trunk running between the 2. One of the sites has approximately 40 users and is a call center with CC6 and CallPilot. This site runs approximately...

Hi guys, I am sure someone will be able to answer this in a flash, My speakerphone button does not work, if i press the SCR Key on the phone the phone uses its speaker but if i press the actual speakerphone button nothing happens, i am guessing this is a CLS issue but i am no expert. Thanks...

Hi We are using 3903 phones in our call centre, the users have headsets, when they take a call off hold it defaults to the speaker phone rather than the headset so they have to press the headset button first. i have recently received several errors on the server. CSA001 16 7:01:56...

Hi all, I am new to this forum (as a member that is) I have been using this forum as a full nortel training guide with bells on. Now on to my question. I am in the head office of a company and we use a CS 1000 with Digital and IP telephones. We have a VPN Connection to all our stores so we can...