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Customer uses internal paging through the keysets. Receptionist presses a button the accesses paging group 01. All keysets have appropriate COS assigned, but three are not receiving pages. Where and/or how do I add these three keysets to the group? Many thanks in advance.

My old laptop died, and now my new laptop won't communicate with the CS1000 when I dial in. I dial the switch, but I see no information on the screen. I'm told that I need in input the hard AT command string into my modem properties. Any ideas?

So in retrospect after going through a very costly system down scenario, I am trying to develop a method of preventing such a long down time, or creating a faster disaster recovery plan. Is it possible to copy a BCM400 harddrive to another (aka ghost the image) to keep on hand as a disaster...

BCM400, 4.0 Customer system crashed, not yet sure why. Attached a moniter and screen won't get past "Uncomressing Linux... loading kernal". So we order an advance replacement which should arrive tomorrow. I have two backups of this system from earlier this year. What danger is there of...

I have a BCM400 that is locked up. Power outage during patch update. System is down and I can't get in with Element Manager. I have a recent backup and want to default the system and re-install from that backup. How can I default the system?

I have a machine with XP Pro installed on a 20G HD. After uninstalling and deleting all nonessential programs from the disk and cleaning everything I can get my hands on, I still have less than 6G of free space left. How big is XP Pro with SP2?

I have just inherited a customer with a KSU with model VB-44030. I am unfamiliar with Panasonic. I need to find an analog port to use for a basic 2500set. Where can I this port?

I have a SCR button 01 that either doesn't respond when pushed or hangs up an incoming call when pushed. I have swapped phones and the trouble stays. Any ideas? DES ANGIE TN 002 0 00 04 TYPE 3904 CDEN 8D CUST 0 FDN 875 TGAR 1 LDN NO NCOS 6 SGRP 0 RNPG 1 SCI 0 SSU LNRS 16 XLST CLS UNR FBD...

I have a user with display envy... Her phone will not display two lines of information, (second incoming caller ID) and her co-worker's phone will. Is this a CLS issue? How do I remedy it? M3904 phones. Thanks in advance.

Will the CallPilot retain caller ID information like a time stamp?

Customer has Option11 Ver.4 and is using Companion phones. They want to replace the Companion with Digital Mobility, but I have learned that there is a compatability issue. They already have IP phones enabled on the switch and I am told that Nortel has an IP wireless phone available. Does anyone...

I have one keyset(3905) that does not display any caller id information on incoming outside calls, and will only display internal calling DN's after the call is answered. Is this a set option or in the switch? Any ideas? I have listed the TN below. NACT REQ: prt TYPE: tn TYPE TNB TN 7 8 DATE...

I have installed a new I2002 on the BCM400 SRG and redirected the set to the CS1000. However the status in the SRG for this set is something like "set ID not recognized by main system". The TN is built just like the others in the SRG. Any help is appreciated.

I have a BCM400 4.0 that has been built with DID template starting at 5221. Under DN's I have 5430 as an Application set, yet is listed as model T7316/M7310 under "Active Application DN" port 0120. The next six Application DN's start at 5467-5472 and are listed as model Application ports...

I have a BCM50 2.0 that has on-board port failures on the main chassis. I have an advanced replacement unit in hand, and we have migrated the keycodes via the Nortel website. I have verified the correct sys ID and serial number of the replacement system with the new keycode. When trying to...

I have a BCM400 4.0 patched to the middle of last month. It has three DTM's in the main cabinet and one has a 12 channel T1 attached that only receives DID's. This particular DTM is set to Primary, and the other two are set and Secondary and Internal. Call traffic is working fine, except that...

I have two BCM400's both rel4.0. Approx. 30ish digital sets each, connected via VoIP. 1)Calling extensions from site B to A via VoIP trunks works without fail. 2)Calling extensions from site A to site B via VoIP trunks works for all extensions except two. 3)DID calls to these two station...

Systems B, C, D, E (BCM400 4.0)all connect to or through system A via VOIP, h.323. Jitter buffer is auto, payloads are 30, 30, 30. Customer still complains of intermitant "static" on calls. I spend a couple days making test calls adn actually heard "white noise", and a lot of garbled words...

I have a customer with two BCM400's (one 3.5 and one 4.0) that are networked together with VoIP and they are using 3 digit dialing. They just purchased another company with BCM400's that uses 4 digit dialing, and want to network everything together. Is there a way to change the diaing plan from...

I am being asked to move into a semi-IT position, helping our customers with their networking maintenance. I am familiar with basic networking principles, Layers 1, 2, and 3. Unfortunately I know nothing about configuring a router through CLI. I need to find information to begin learning this...