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Hi all - We are changing our dialplan from 4 to 6 digits - We need to insert two leading digits into the CMS historical data for VDN's and Agent ID's- Does anyone have experience with this - or Docs? Thanks

Does anyone know the command to make this change? Thanks

when I attempt to TAC out I get the following error in my "list trace" denial event 1190: No circ/chan avail D1=0x20 D2=0xf22 Any ideas?

Ok - Here's my problem. I have a S8400 with a G650 that is connected to a remote G350 that is not Survivable / LSP. I have the link up and I can successfully TTI stations at both locations. When I try to call from one TTI'd station to the other I get a "no resources available" message on my...

Quick question - I haven't worked in a Non-EAS environment in a while - I'm trying to write a doc for agent login - and I don't remember the login sequence - login agent id Split number (is this 3 or 4 digits?) ie -hu 1 = 001 or 0001? Confirmation tone Is this correct?

I have to do this Sunday AM - Any hints? Not sure where to go. Thanks

Hi All - I'm new to the world of onboard intuity - can you help with how to administer? I'm RAS'd into the 8XXX and wondering how to configure the server? / add Subscribers etc... Any help would be appreciated.

I type the command add login (which I think is the right command - and it's not an option.... I want to build a login for a new-hire. Thanks K

I am getting this when I attempt to dialout?? any ideas?

Hi All - I'm wondering if you can help me .... I am working on a project that will simulate AreaCode routing by using VRT's with wildcards. when using VRTs and wildcards for the areacodes what would you use? example for alaska? : 1907+ 907+ 1907??????? 907??????? I am grateful for any...

Hi All - Hoping you have a suggestion for me... I have a multi site location and I have Cha Pub-- All Extensions are associated with the appropriate outbound number that I want sent. One range is correct in Cha PUB - but is sending the wrong digits (they have thier own T1 - all other sites...

Any ideas? Just did Reset System 1 - didn't fix.

Do I need to do more than Save Trans all? That's how I'd do it everyday - but I've just uploaded all translations to 8720 via provision - how do I push to 2 ess's?

I remember hearing this somewhere- what is the limit? and where is the setting for me to check... (I'm wondering if this is why I can't record)

Ok - I have a val board that i have successfully recorded 2 announcements on - i have built the rest of the announcements but can't get them recorded... I dial FAC / Dial Ann number / press 1 (NOTHING happens??) I have built an additional announcement (just add ann n) I have delete them and...

Hello - we are adding a new site to our 87XX. It will be a remote ESS - Do I need to add an ACD to our CMS? or can I just add the translations and use the one provisioned ACD for both locations? Thanks in advance for your support. K

I would appreciate any support on this issue. I have a VDN that points to a vector that sends a customer call overseas. When I dial the DID VDN - the call completes successfully. When I dial the Toll Free that points to the VDN I get denial event 1206 ISDN req facilitate implement D1 =...