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We have callpilot with symposium express. I need to change the 1st and 2nd wait annocuncements. The Wait ID's are 1 and 2. I know how to change the voice menu prompts in app builder but I don't see those in there. Anyone know?

Is there a load i can go into and make the change?

I have a i2002 that automatically goes to speaker phone when answered. I can't seem to find it in the options

I have to i2002 phones that only show the TN on the display. The rest of the phones are showing the info properly. I checked the numbering plan to make sure they are included in the range. I also ld 95 and out/new the info. DES 8491 TN 061 0 00 16 VIRTUAL TYPE I2002 CDEN 8D CUST 0 ZONE...

I am having trouble with a phone going busy when a user is on it. It happens for both external and internal. I think i need to add the MARP on the keys but i don't know how. I need to forward the calls first to key 1 then to 8599 which is call pilot. Thanks, TN 62 12 DATE PAGE DES...

I was hoping for some insight... I need to create a DN that goes to a menu prompt that I have created in app builder. Basically I want someone who dials the DID or DN to get to the prompts. Could someone send me instructions or at least get me a starting point to go from? I have the cs1000...

I am adding a Dell switch to my existing infastructure and need to know how the QoS is configured on the traffic that enters the new dell switch. That is what Dell told me they need to configure the new switch. Here is the QoS stuff from one of my Nortel switches. Any help would be appreciated...

Users used to be able to view their call history on the i2002 phone. It said something like "Call History = 100" and they could scroll thru the list. We lost power to the entire building and since then it has disappeared. Any help would be appreciated as I don't have a clue where to start looking.

I need to program a route in a Nortel router using the TI. The route I need is destination IP 10.10.145.0 subnet 255.255.255.0 next hop 10.40.80.1 I have tried googling it with no luck. It seems to be differnet than Cisco which I am familar with. Thanks

I need to add a phone to the phone system. I have configured the phone, i just need to assign it an avalible TN. Is there a command or a way in OTM that I can view the avalible TN's?