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Dears, I'm getting the follwoing error when upgrading the IP Office 406 V2 from 3.2.69 to 4.2.23 "All selected units failed to transfer". has any body experienced the same? Kind Regards, Salama Awadallah Telecom Engineer Future Technology-Dubai

Dears, I would like to remove the contact store and install it again on the same machine. What are the needed steps to do this? How can we take backup for the important files (Databsae, configurataions ...etc? And, after installing again, what are the steps to restore the same configuration...

Dears, I'm having the following alarm in the AVAYA IP Office contact store When I did check for the backup Major Alarm: Error purging database. Reason: [Mircosoft][SQLServer]The log file for database 'eware' is full. Backup the transaction log file for the database to free up some log space...

Dears, I'm having the following alarm in the contact store when I did check for the backup Major Alarm: Error purging database. Reason: [Mircosoft][SQLServer]The log file for database 'eware' is full. Backup the transaction log file for the database to free up some log space. Can any body...

Dears, when I was checking the archiving problem I was having the following errors: Major Alarm: No disk available for call archive and old archive disk (calls0002) is inserted, but archiver needs the current disk (calls0002) or blank disk. On Web Admin, I have in System Overview: Current...

Dears, I'm currently programming CMS R16 on sun T5120. I was able to modify the contents of Data Storage Allocation, but I Cannot Edit the contents for the Free Space Allocation. I can see only view contents after choosing the ACD name, I'm seeing the option to modify. Is there any change in...

What is the easy way to upgrade 1608 IP Phone in IP Office 4.1? Do I have to use MV-TEL, or using the default directory of manager (C:/Program Files/AVAYA/IP Office/Manager) where the bin file & 46xxsettings file involved. The upgrade will be performed in order to solve the issue of call logs...

Dears, Can we have periodic beeb every 5 seconds in IP Office Contact Store while the call is under recording? Kind Regards, Salama Awadallah Telecom Engineer Future Technology-Dubai

Can we activate the EC500 on attendant console, either it is desktop or softconsole? Kind Regards, Salama Awadallah Telecom Engineer Future Technology-Dubai

Hello all, I had configured the ip interfaces for S8510 Media Server. Both Ethernet 0 and Ethernet 3 which they were they dedicated for Control Network, and (Customet Network & Processor Ethernet)respectively have been configured for 100MB and Full Duplex. Only, the control network speed was...

I have external MOH source connected to an auxiliary trunk card port. The music can be heared when you call the VDN which have this music as a step of its dedicated vecotor, but it cannot be heared while the caller is on hold. what could be the reason? Kind Regards, Salama Awadallah Telecom...

Hi, I have an issue with all IP Phones installed on IP403 and VM Pro 3.1. When you dial *17 (which is the default shortcode) of voice mail, you are supposed to hear "welcome to IP Office for help ..... ", but I'm getting "to record messages press 1 to receive messages press 2 ....." on some...

Dear Team, I have recently upgraded the IP Office 406 V1 from 3.0 to 3.2.17. After upgrade, I was faceing issue with account code. when dialing national numbers slowly , the call is established withought account code, but in normal or fast digits dialing, the system is prompting for account...

Hi, I'm facing issue when redialing numbers from phone call logs. If I redial mobile number in logs, the call is established, even no [9] is inserted in the begining of the number, but if I want to redial landline number in the logs, no [9] is inserted, and the call which fails is giving...

Dear team, I would like to add other user account rather than Administrator. This will be a limited user that should not have the permission to edit or change every thing in the configuration. I know only that it can be done through security settings mode, but I don't know the user name and...

Hi all, Can I have the NEC link which includes the administration documents for Topaz system? Kind Regards, Salama Awadallah Telecom Engineer Future Technology-Dubai

Hi All, I we want to install One-X phone in Nokia E71, does it require a special license on Communication Manager? Can we make use of any VPN clinet to connect the mobile to Communication Manager? If yse, what is the name of VPN client software that can be installed on the mobile phone? Kind...

Dear Team, My customer does not have a DID trunk, but he has an analog trunk lines. Is it possible to divert the incoming calls from operator extension to an external number using an analog lines? If yes, what are the parameters need to be set? Kind Regards, Salama Awadallah Telecom...

Dear Team, Can I have systematc steps or configuration file to have my mdem working on IP Office? Kind Regards, Salama Awadallah Telecom Engineer Future Technology-Dubai

Dear Team, I have encountered an issue with call master IV. while opening AVAYA IP Agent, I'm getting the follwoing message: "AVAYA IP Agent cannot initialize the phone device. Please contact your technical support team. Could not connect to CallMaster VI Terminal" The call master is having...