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  1. IPofficeuser

    Help with short codes

    Hi All, I have an IPO 406 DS V6(18)and IPO Manager V8 (18) and I have a couple of questions. At the moment, we're having a difficult time with weather. I've managed to make it into the office and I've switched oue "Inclement Weather" greeting on by using a shortcode *81. First question, does...
  2. IPofficeuser

    Voicemail issue after upgrade to R6

    We just upgraded our IP4.06 v2 to R6(18). All seems well with the exception of the voicemail. We have always received our VM's cia email and not via the handsets but now, we are having them delivered to both. I checked the settings and all of the users are set to forward all email. Is there a...
  3. IPofficeuser

    Upgrading ip406 to R6

    Hi All, My understanding is if I would like to upgrade to R6 from R5 I would need to purchase an additional run time license for the system. Is this correct? If so, exactly what license do I need and do I have to add the license prior to upgrading? Thanks in advance.
  4. IPofficeuser

    IPO VM to Email settings

    Hello All, We're in the process of removing our exchange server 2003 and going to a hosted solution with MS Online Services. Not alot has really changed in terms of mail delivery except for a few DNS changes. Avaya is now the final peice of the puzzle and I'm a little confused with what is...
  5. IPofficeuser

    Dialing rules

    Hi All, I have an IP406 v2 R5.0(8). We are in an area (USA) where a local call is made using a 10 digit number. long distance calls require a 1 + 10 digits. Is theere a way to setup dialing rules so that the IPO knows not to include the 1 in the call logs for certain area codes? At the...
  6. IPofficeuser

    Dell PE6850 CPU question

    Hi Guys, I have an older generation PE6850 that has issues and I've found a bare bones 6850 that I would like to purchase. My question is, my current server has 4 x INTEL 3666MP/1ML2/667 1.4v and the bare bones one originally came with Intel Xeon 7020 2.66Ghz 2x1M - Processors (dual core)...
  7. IPofficeuser

    IP406 & Inclement weather

    Hi All, Need to switch on the inclement weather greeting on my IP406 v2. Is there a short code on the telephone to turn this feature on? I'm pretty sure I have a greeting pre-recorded. TIA
  8. IPofficeuser

    PM Pro 4.2.25 & windows 7

    Hello All, My old XP workstation died a couple of weeks ago so I'm the first in the office to upgrade to Windows 7 Pro. We're also running IPO 4.06 v2 upgraded to 5.0(8) and I've just loaded PM Pro 4.2.25 onto the workstation. Everything works great with the exception of PM pro popping on...
  9. IPofficeuser

    IP Office and smartphones

    Hi all, I have an IP Office 4.06 4.2(4) and using office manager 6.2(4)on a Windows 2003 Server. I have PM Pro License, PM Pro IP Audio Enabled and Voicemail Pro. All have valid licences and PM Pro has available unused licence as well as available VCM's. Question is, does anyone know if Avaya...
  10. IPofficeuser

    Turn off inclement weather greeting

    Hi All, I don’t know how it’s happened but our callers are getting the inclement weather greeting when they call in instead of the regular daytime greeting. Is it possible we could have done this with a short code on a telephone? Could someone give me an idea of how to turn this on and off? I'd...
  11. IPofficeuser

    IE8 Popup blocker problem with dropdowns

    Hello All, I am running XP Pro SP3 with all of the latest update installed. I am using IE8 release version 8.0.6001.18702. The problem I have is that it sees every drop down menu as a popup and blocks it (all sites). Pop up blocker is already disabled but when I click on a dropdown, the yellow...
  12. IPofficeuser

    Can I integrate IP Office into home grown CRM

    Hi all, Is it possible to integrate IP Office 406 into a home grown CRM web application where telephone numbers are hyperlinked and clicking on them will cause the users phone to dial that number? Thanks in advance.
  13. IPofficeuser

    911 Calls

    Hi All, I have an ip406 v2 and am having an issue with callers dialing 9+1 and then dialing 1 again and without realizing it and then hanging up. This either results in a phone call or the police turning up if they get an auto attendant. I can see how this happens so I want to know if it can be...
  14. IPofficeuser

    Block a specific inbound telephone number

    Hi All, I have an IP4.06 4.2(4)with office manager 6.2(4)installed. Unfortunately, we've become the favorite call destination for some whacko that has literally called and left over 150 voicemails in the last 2 days. Anyway, is there a way in IPO to block a particular telephone number. This is...
  15. IPofficeuser

    Any vendors around that can do a remote session now?

    In a little bit of trouble and need someone who can troubleshoot the system remotely. Anyone there? Please leave me a phone to call. Thanks.
  16. IPofficeuser

    Moving a user to a new office

    I have a user that is changing offices. Do I need to setup that new extension for him or can he take his existing extension with him by me changing the extension number in office manager? I'm using Ip406 4.2(4) v2. Thanks.
  17. IPofficeuser

    Keep getting message log-in incorrect.

    Hi All, I have an outside sales guy that Avaya was setup to call him when a new VM arrived and allow him to press a number to listen to the message. It worked flawlessly but recently he said his password would no longer work. I've gone in to the IP Office Manager 6.2 (4) and edited both the...
  18. IPofficeuser

    Setup IP Office SoftConsole

    Hi All, First off and which you will probably tell from the question, I am a user and not a tech but I am trying to get the IP Office SoftConsole to installed and working on my laptop and via vpn. The have an IP Office 4.06 4.2(4) and using office manager 6.2(4)on a Windows 2003 Server. I have...
  19. IPofficeuser

    Avaya IP Softphone

    Hi Guys, Could someone tell me where I could locate the software for the Avaya IP Softphone? Thanks.
  20. IPofficeuser

    Busy wrap up problem

    Hi All, I have a IP406v2 a 5420 telephone and phone manager pro v4.1.17. The problem I have is that a user has done something and now cannot get out of "busy wrap up" mode. He was in agent mode to begin with. The softkey does not work nor does using the delete key. I've looked in the...

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