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  • Users: Cuddy15
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  1. Cuddy15

    Remote agents receiving audio delay

    We have an issue where 2 of our 20 remote India agents are receiving delayed audio when a call comes in. It is only these 2 agents all the time and no one else has been affected. All the agents are using hard phones that connect via an MPLS back to one of our USA locations. Has anyone else...
  2. Cuddy15

    MWI not working

    I have 2 Avaya IP phones that will not display a MWI. They are different model phones but both are on our CallExpress voicemail system. The first model type is a 9620 and the other is a 4610. I have done everything I can think of to fix this issue. Any ideas?
  3. Cuddy15

    VPN phone question

    We have deployed over 40 VPN phones at many different (mostly reidential)locations with good success. We do have a couple minor issues of the phone rebooting when not used but the persons PC not experiencing the same issue. The PC stays up throught the day and is plugged into the same router...
  4. Cuddy15

    CMS Question

    I have added a new skill/hunt group to our PBX and CMS application, however when you pull a real time report the skill shows empty. I have checked to make sure the skill is set up in CMS and that there are agents assigned to the skill and all looks good. Does anyone know if there is a piece I...
  5. Cuddy15

    Meet Me VDN locked up

    I have 2 instances where the VDN is locked up where the PBX is saying "object in use" when I try to make a change as well as if you dial into it the greeting states that the meeting is already in progress. The problem here is noone is in the meeting but it seems that something has locked up...
  6. Cuddy15

    FAC for meet me access code

    I am attempting to set up a feature-access-code so that individuals are able to change the meet me conference access codes. I am able to add the FAC and when I dial it connects but am unable to get confirmation after I enter the meet me conference ID. Can someone tell me if I am missing...
  7. Cuddy15

    DAC change

    I am looking to change our dialplan and have run into a snag where I have a few DAC's but cannot find where they are used. For example I would like to make the 74 an extension but it is currently setup as a DAC but cannot find out where. Can anyone tell me where I should look to see how this...
  8. Cuddy15

    Dial 0 question

    Does anyone know if it is possible to setup a dial 0 as a VDN to point to another number and point to an attendant?
  9. Cuddy15

    Dial 0 issue

    We have a main AVAYA PBX (8720) in our CT location with 2 sites set up as ESS's (8710)in NJ and Indy. When a user in NJ dials 0 for the operator they go to Indy instead of the front desk in NJ. When I dial 0 I get the NJ operator like I should. How can I change the coinfiguration so that when...
  10. Cuddy15

    Avaya VPN phone issue

    We have deployed about 40 VPN phones but we are having sporadic issues. Has anyone seen the error "gatekeepr list empty" when plugged into a router or directly to a cable modem?
  11. Cuddy15

    Time Zone question

    We are setting up a few hard phones in our Chicago location off of our CT PBX (S8720) and was wondering if I can change the time for just these phones to CST?

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